Published by Contento Comunicação Ltda.

Report an issue with Genéricos.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Genéricos?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Contento Comunicação Ltda. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Genéricos Customer Insights

Steps to Troubleshoot & Fix Genéricos Issues

1. Fix Genéricos Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Genéricos: Restarting the app will resolve most errors.
  2. Update the Genéricos App. Here is how:
    1. On Android goto PlayStore » Search for "Genéricos" » Open Genéricos » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Genéricos » click "UPDATE".
  3. Clear Genéricos app cache: Clearing cached data will force your app to retrieve the latest data directly from Genéricos servers.
    1. On Android, goto Settings » Apps » Select "Genéricos" » click Storage » click "Clear Cache".
  4. Check Genéricos app permissions. If any of these permissions required to use your device's features are disenabled, Genéricos might not work.
  5. Uninstall and reinstall Genéricos. If nothing else has worked, completely uninstall Genéricos then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Genéricos not working


2. Fix Genéricos Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Genéricos be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Genéricos not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Genéricos may not be able to connect to the Internet when running in the background.

Reported Issues