Published by Fisher-Price, Inc.

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Learning Letters Puppy Customer Insights

1. Please as a parent of two special needs kids bring this app back.My 22 month old was never interested in his colours,numbers,shapes or alphabet until I Introduced this app! He's only had this app for a few days and can already sing most of the alphabet.

2. I read a rating saying that they clicked a circle and it said diamond, however, after watching my daughter mess with the app I realized that you don't interact with the shapes it just goes through shapes and colors in a specific order.

3. If you want something that doesn't involve a lot of touching to activate things then this is good.My oldest is 7 years old and my youngest 1, I can't believe after so many years I finally found an app that has the complete alphabet A-Z and a variety of songs.

4. great for small toddlers!Watching my child learn and interact with this game is amazing.

5. My child was learning to speak with this app until it was pulled from the play store and was replaced with videos and a virtual sticker book.

6. Love this app very easy to use and fun to watch your child engage in the game.I have two disabled twins and this app was a life saver.

7. this is a great app but it would be a lot better if they had to interact with the shapes and maybe some problem solving skills like shape matching or something.

8. I do recommend this game two other Parents because they always ask me how my two year old is speaking so clear and grasping a lot of the concepts that most kids her age would not.

9. It's amazing.Loved this app ..BRING IT BACK PLEASE!!!! Why did they update it .

10. she Can recognize a lot of shapes patterns and colors now and also numbers.

11. However I am unable to download or search for this app in the play store on other devices which is extremely disappointing.

Steps to Troubleshoot & Fix Learning Letters Puppy Issues

1. Fix Learning Letters Puppy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Learning Letters Puppy: Restarting the app will resolve most errors.
  2. Update the Learning Letters Puppy App. Here is how:
    1. On Android goto PlayStore » Search for "Learning Letters Puppy" » Open Learning Letters Puppy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Learning Letters Puppy » click "UPDATE".
  3. Clear Learning Letters Puppy app cache: Clearing cached data will force your app to retrieve the latest data directly from Learning Letters Puppy servers.
    1. On Android, goto Settings » Apps » Select "Learning Letters Puppy" » click Storage » click "Clear Cache".
  4. Check Learning Letters Puppy app permissions. If any of these permissions required to use your device's features are disenabled, Learning Letters Puppy might not work.
  5. Uninstall and reinstall Learning Letters Puppy. If nothing else has worked, completely uninstall Learning Letters Puppy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Learning Letters Puppy not working


2. Fix Learning Letters Puppy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Learning Letters Puppy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Learning Letters Puppy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Learning Letters Puppy may not be able to connect to the Internet when running in the background.

Reported Issues