Published by Square Quick & Pic Collage Maker on Mar 13, 2024

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Video Maker & Photo Music Customer Insights

1. Other than that the free version worked really well, and finished video looked great! Going to try a couple more, but if it holds up, I'll definitely consider an upgrade to paid version or to tablet version!I wish I could give this app 5☆ It was easy to use and had music backgrounds etc....I spent a long time picking out the perfect music and pictures for this was going to be a memorial video of my furbaby who just passed away.

2. I will still use it but is there a trick to successfully downloading the mp4 file? I also think it would be a HUGE help if there was a list of photos to edit so u don't have to fast forward through 40 min of video.Updating, giving 5 stars, to reflect the quality of customer service I received regarding a runtime error.

3. I made a short video with music and stickers and shared it on Facebook... They don't just seem to have any sort of instructions and no idea how to access the video I made and shared on Facebook.

4. But Google took over a two-step music video production turn it to 8 to 10.

5. I finally got the whole thing to download and the sound was off compared to the video, looked like a badly dubbed film.

6. I have tried half a dozen times in 720 & 1080 and each time it cuts off part of the video.

7. The photos minimum time limit doesn't let the pictures flip through very fast.

8. Also, is there an option for paid upgrade for extra features + to store the videos i make & to skip ads & watermark??? If so, I couldn't see where.

9. Edit- it won't even stay open long enough to let me save what I've made so farThe music selection is poor.

10. You have a tiny space to rearrange the photos, and if you accidentally click the next button it won't let you go back, you have to start all over.

11. Now all of a sudden it's forcing close over and over in the middle of a video I'm making that's near and dear to my heart.

Steps to Troubleshoot & Fix Video Maker & Photo Music Issues

1. Fix Video Maker & Photo Music Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Video Maker & Photo Music: Restarting the app will resolve most errors.
  2. Update the Video Maker & Photo Music App. Here is how:
    1. On Android goto PlayStore » Search for "Video Maker & Photo Music" » Open Video Maker & Photo Music » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video Maker & Photo Music » click "UPDATE".
  3. Clear Video Maker & Photo Music app cache: Clearing cached data will force your app to retrieve the latest data directly from Video Maker & Photo Music servers.
    1. On Android, goto Settings » Apps » Select "Video Maker & Photo Music" » click Storage » click "Clear Cache".
  4. Check Video Maker & Photo Music app permissions. If any of these permissions required to use your device's features are disenabled, Video Maker & Photo Music might not work.
  5. Uninstall and reinstall Video Maker & Photo Music. If nothing else has worked, completely uninstall Video Maker & Photo Music then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Video Maker & Photo Music not working

2. Fix Video Maker & Photo Music Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Video Maker & Photo Music be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Video Maker & Photo Music not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Video Maker & Photo Music may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I think y'all got my payment info wrongHow do I correct it?

    — by Lisa Lopez 2 years ago

  • Solo use la app 1 día y no me dejaban desactivar la sibcripccion y me cobraron el dinero

    — by Meylin Troncoso 2 years ago

  • Please cancel my fotoplay subscription

    — by Loretta P Harvey 2 years ago

  • Im having trouble with the app trying to load photos and black screen I don't know what to do I want clear data bc I don't want to lose drafts videos. I can't add photos and I paid for this app I get help with this please get back to me soon as possible. Thank you

    — by Michelle Abraham 2 years ago