Published by Government of the Province of Alberta on Oct 25, 2024

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Why should I report an Issue with Alberta Emergency Alert?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Government of the Province of Alberta to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Alberta Emergency Alert

1. The Government of Alberta is not responsible for any loss or damage arising from the use of this mobile application or any reliance on the information accessed by it.

2. This application is provided ‘as is,' without warranty or representation of any kind including the use, accuracy, timelines, applicability, performance, security, availability or reliability of this application, or that it is free of errors or defects.

3. Use of this mobile application, and use of the information accessed by it, is your responsibility.

4. Emergency alerts are issued to provide you with critical information about an immediate threat, where it is occurring, and what action you need to take.

5. It is your responsibility to ensure you are prepared if an emergency or disaster occurs.

6. Use the Alberta Emergency Alert App to be informed in the event of an emergency.

7. Personal preparedness is everyone’s responsibility.

8. Emergencies and disasters can occur anywhere, at any time.

9. The Government of Alberta is not responsible for any loss or damage arising out of a failure to access information through this mobile application, or from any virus or other damage to your mobile device or its operating system resulting from the downloading of this application.

Alberta Emergency Alert Customer Insights

1. For example, I'm currently in Grande Prairie because of fire evacuations, but when I scroll the map down to Edson and Hinton, it shows nothing wrong.... Not so much that I don't want to add a couple places to the list, but in my line of work, I would have to add the entire province....The Alberta Emergency alert system is better at alerting me when I'm in BC than BC itself is alerting their own citizens.... Thanks, Alberta, for actually being useful! This app has been very useful for me cause I get alerts for areas that are sometimes 2 hours or more away, as well as areas close to me in BC, which I find useful as a way to stay informed and allows me to make educated decisions on where I can and cannot go.

2. Living in Dawson Creek, I have even gotten alerts for Fox Creek.So far it's been exceptional except for the startling alarms that go off for critical alerts that go off late at night,but this is also very useful because it's pretty hard to miss the alerts even if your a heavy sleeper.The maps reflected in the alerts are seldomly accurate.

3. I have to consistently clarify via other agencies and avenues.It's annoying having the same alerts come through so much.. should just be when there's an actual update, not the same alert... as I know lots of people are blocking and removing app.

4. Or even better: highlight text and map outlines showing what has been changed since the last update, preferably with time and date.Would be far better if you could check areas you are not currently around without adding to list.

5. Improvements I'd like to see are short text notifications on the lockscreen i.e. "evac area expanded" as I'm not always near the phone when it alerts.

6. Your advice doesn't work.. opening the alerts I get message above and goes no further.It is hard to know where RR# and TWP # are when looking at the maps that are used.

7. Also, a very clear note showing "NO CHANGES" on the evac alerts and notices that are simply repeats.

8. Thank you Goverment of the Province of Alberta! Its very Nice!I live IN Alberta but near the SK border lloydminster area.

9. It's getting to monotinaceIts great but i just know am receiving alerts late.

10. Downloaded for the 2023 wildfires and have appreciated the alerts so far.

11. also it lets people know what is going on in and around all of through Alberta.

Steps to Troubleshoot & Fix Alberta Emergency Alert Issues

1. Fix Alberta Emergency Alert Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Alberta Emergency Alert: Restarting the app will resolve most errors.
  2. Update the Alberta Emergency Alert App. Here is how:
    1. On Android goto PlayStore » Search for "Alberta Emergency Alert" » Open Alberta Emergency Alert » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Alberta Emergency Alert » click "UPDATE".
  3. Clear Alberta Emergency Alert app cache: Clearing cached data will force your app to retrieve the latest data directly from Alberta Emergency Alert servers.
    1. On Android, goto Settings » Apps » Select "Alberta Emergency Alert" » click Storage » click "Clear Cache".
  4. Check Alberta Emergency Alert app permissions. If any of these permissions required to use your device's features are disenabled, Alberta Emergency Alert might not work.
  5. Uninstall and reinstall Alberta Emergency Alert. If nothing else has worked, completely uninstall Alberta Emergency Alert then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Alberta Emergency Alert not working


2. Fix Alberta Emergency Alert Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Alberta Emergency Alert be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Alberta Emergency Alert not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Alberta Emergency Alert may not be able to connect to the Internet when running in the background.

Reported Issues

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