Contact Moj Telekom Customer Service

Why should I report an Issue with Moj Telekom?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Telekom Slovenije to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Upravljanje s storitvami ni bilo še nikoli tako pregledno in enostavno.

2. Aplikacijo Moj Telekom je razvil Telekom Slovenije in je brezplačna za uporabo.

1. Most recently, it forced me to "change" my password after logging in, but I just entered the existing one and then I could finally proceed.Works very poor, closes itself all the time and doesn't function when needed.Application does not have a choice to choose another language such as English, this would be great if it did.Crashing all the time and too slow.Now it s okApp doesnt workKam so izginili widget-i v novi verziji aplikacije? Odstranili ste najbolj uporabno stvar!Po posodobitvi ni več na voljo widgeta za prikaz porabe na domačem zaslonu... Super bi bilo, če bi dodali to možnost nazaj! :)Z zadnjo nadgradnjo so izginili pripomočki (widgeti), ki pa jih še vedno omenjate v predstavitvi.

2. Keeps logging me out every now and then (what's the point of the "remember me" button?).

1. Fix Moj Telekom Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Moj Telekom: Restarting the app will resolve most errors.
2. Update the Moj Telekom App. Here is how:
   1. On Android goto PlayStore » Search for "Moj Telekom" » Open Moj Telekom » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Moj Telekom » click "UPDATE".
3. Clear Moj Telekom app cache: Clearing cached data will force your app to retrieve the latest data directly from Moj Telekom servers.
   1. On Android, goto Settings » Apps » Select "Moj Telekom" » click Storage » click "Clear Cache".
4. Check Moj Telekom app permissions. If any of these permissions required to use your device's features are disenabled, Moj Telekom might not work.
5. Uninstall and reinstall Moj Telekom. If nothing else has worked, completely uninstall Moj Telekom then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Moj Telekom not working

2. Fix Moj Telekom Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Moj Telekom be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Moj Telekom not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Moj Telekom may not be able to connect to the Internet when running in the background.