Contact MyAccount Telekom Customer Service

Why should I report an Issue with MyAccount Telekom?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TELEKOM ROMANIA MOBILE COMMUNICATIONS SA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Din MyAccount, poți schimba rapid abonamentul actual cu unul care are roaming inclus sau mai multe beneficii internaționale, fără să modifici perioada contractuală.

2. Cu MyAccount, poți reîncărca atât cartela ta, cât și pe cea a cuiva drag, simplu și rapid, la orice oră vrei. În plus, poți vedea și ultimele 3 reîncărcări făcute.

3. Te anunțăm pe e-mail imediat cum se emite și o poți vizualiza și descărca din contul tău MyAccount, oricând vrei. Și mai ai un avantaj: scapi de costul asociat facturilor tipărite pe hârtie.

4. Plățile se fac în deplină siguranță, datorită sistemului 3D Secure. În plus, ai acces la istoricul facturilor din ultimele 6 luni și poți descărca factura în telefon.

5. Aplicația MyAccount te ajută să-ți gestionezi serviciile mobile de la Telekom direct de pe smartphone.

6. Pot folosi aplicația toți clienții care au cartele preplătite și/sau contracte de abonamente mobile încheiate cu Telekom Romania Mobile Communications S. A.

7. Lucrăm constant la aplicația MyAccount, pentru a-ți oferi o experiență de utilizare cât mai plăcută.

8. Poți salva datele cardului, pentru ca data viitoare să plătești factura și mai ușor.

9. La revenirea în țară, te poți întoarce la abonamentul inițial, fără niciun cost suplimentar.

10. Tot din aplicație poți verifica și câte luni mai ai din perioada contractuală.

11. Ai acces rapid la informații despre costurile și serviciile tale mobile, 24/7, de oriunde ai fi.

1. Can you add an option to contact directly the customer service without giving me all this useless info? PLEASE!Too many crash errors and once you switch to another app and then return to it I have to close the app and open it again in order to be able to log back in.

2. In order to press Continue in the page with cards, i have to select other cards, then the one i want.

3. I doesnt keep you logged in though, so keep your password close by.Full of bugs, even in payment area, and the AI is just a delight.

4. I also like that there are modifications I can do on the subscription plan.1. Your app does not remember login accounts or card details, though it pretends it does.

5. Paying the bill is a little bit suspicious as yhere is no redirrectikn to my card app, but I really like using it.

6. Might just be the intention of keeping it safe however, it slows down the process of doing anything.Worst billing app I ever used.

7. Did anyone test this app having the user in mind?It won't let me pay with my visa card, I have to use a Mastercard.

8. Not practical at all especially if you want to pay the bill.

9. I had a moment when I paid my bill and then I had to pay it again because the app showed it as unpaid.

10. Gets stucl on "sending authentification code" which never arrives.

11. Wasting your time each time yoy actually want to pay.

1. Fix MyAccount Telekom Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyAccount Telekom: Restarting the app will resolve most errors.
2. Update the MyAccount Telekom App. Here is how:
   1. On Android goto PlayStore » Search for "MyAccount Telekom" » Open MyAccount Telekom » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyAccount Telekom » click "UPDATE".
3. Clear MyAccount Telekom app cache: Clearing cached data will force your app to retrieve the latest data directly from MyAccount Telekom servers.
   1. On Android, goto Settings » Apps » Select "MyAccount Telekom" » click Storage » click "Clear Cache".
4. Check MyAccount Telekom app permissions. If any of these permissions required to use your device's features are disenabled, MyAccount Telekom might not work.
5. Uninstall and reinstall MyAccount Telekom. If nothing else has worked, completely uninstall MyAccount Telekom then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyAccount Telekom not working

2. Fix MyAccount Telekom Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyAccount Telekom be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyAccount Telekom not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyAccount Telekom may not be able to connect to the Internet when running in the background.