Contact SAS Customer Service

Why should I report an Issue with SAS – Scandinavian Airlines?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SAS AB to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Check in from the comfort of your home and get your boarding pass on your phone for easy access, even when you don't have wifi. • Change it if you need to and get flight updates sent to your phone. • Enjoy quick access to all details of your trip. • Add extras to make your travel even better – inflight meals, extra bags, lounge access and upgrades to a more comfortable travel class are just a few clicks away. • Book hotels and rental cars, all at your fingertips. • Save your passport information for a smoother experience. • Access your digital EuroBonus membership card.

2. We're always working to make travel more sustainable, from developing innovative technical solutions to small but significant improvements in our daily operations.

3. From 22 hours before departure, you can read newspapers, magazines and books in the app in several languages, free of charge.

4. Our lifestyle magazine, Scandinavian Traveler, and our inflight menu are always available in the app.

5. The SAS App is the indispensable travel assistant and companion that keeps you updated about your flight and reminds you when it's time to check in and board.

1. Will have no option but go to checkin desk at airport and queue to get print out of passes.Used to be a great app, easy to use and browse.

2. [Edit: found the section to save passport details which I previously thought was not available]Keep getting message saying "Something went wrong" so unable to use this app.

3. Great job! 👏✌️Cannot get App to even open - keeps telling me something went wrong.

4. The app looks great! Provides a lot of functions and I'm hugely impressed with the boarding progress function.

5. Had this App installed and it seemed to work ok until the check in day when ot kept putting check in back an hour so I ended up checking in online.

6. Sad, great airline with great people.If anything on your itinerary changes, the app and website become useless.

7. Customer service is as equally useless and if you have to check-in at the airport and pay for a paper ticket, they'll make you eat the cost.

8. No option online to download boarding passes.

9. If app services go down, boarding pass is still accessible, assuming it has already been issued.

10. Failed to open, returns error code 403.

11. Why can I find flights for SAS on Google for thousands less than on the app and it tells me to call and book, not use the site.

1. Fix SAS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SAS: Restarting the app will resolve most errors.
2. Update the SAS App. Here is how:
   1. On Android goto PlayStore » Search for "SAS" » Open SAS – Scandinavian Airlines » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SAS » click "UPDATE".
3. Clear SAS – Scandinavian Airlines app cache: Clearing cached data will force your app to retrieve the latest data directly from SAS servers.
   1. On Android, goto Settings » Apps » Select "SAS – Scandinavian Airlines" » click Storage » click "Clear Cache".
4. Check SAS app permissions. If any of these permissions required to use your device's features are disenabled, SAS might not work.
5. Uninstall and reinstall SAS. If nothing else has worked, completely uninstall SAS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SAS not working

2. Fix SAS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SAS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SAS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SAS may not be able to connect to the Internet when running in the background.