Contact been Customer Service

Why should I report an Issue with been?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Martin Johannesson to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Can't track places lived or wishlist destinations.Please update the app to have the same capabilities as the iOS version! I only downloaded Been because someone had shared they could track all the states and provinces they've been to in addition to countries, but the Android version has an "outdated" warning message upon launch and is missing most features.

2. Really bummed not to have the same options!It's great for keeping track of what countries you've been to and doesn't take up much storage on the phone plus no ads! I wish it allowed you to keep track of US states like the iPhone app! :( I also wish it had a count tracker so you don't have to manually count how many places you've been.Missing countries from the list, most fundamental feature doesn't even meet expectations.

3. A friend of mine with an iPhone suggested this app, and his version does cool things, like toggle back and forth between percentage and number of countries, and shows a spinning globe if another option is selected.

4. Also be able to see the number of countries one has been to.Android version is poor.

5. The IOS version allows you to click to see the percentage or the number of countries you have visited.

6. features of Android being less and iOS is a kick in the pants.The app does not actually count countries (just a percentage).

7. I mean, if you've been to Rio de Janeiro it is not accurate to mark the whole Brazil as visited, right? And you cannot even zoom the map?! Looks like a school project for 10th grate where you can simply mark from a list made in advance.

8. However it's much less user friendly on Android - you don't have the ability to zoom on the map or switch between % and number of countries.

9. Would be nice to be able to tick of which states one has been to like on the iphone version.

10. as others say, simple things like zooming a map, breaking large countries down and seeing a total number over % arent available.

11. Also keep getting the message that the app is for an older version of android.

1. Fix been Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart been: Restarting the app will resolve most errors.
2. Update the been App. Here is how:
   1. On Android goto PlayStore » Search for "been" » Open been » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for been » click "UPDATE".
3. Clear been app cache: Clearing cached data will force your app to retrieve the latest data directly from been servers.
   1. On Android, goto Settings » Apps » Select "been" » click Storage » click "Clear Cache".
4. Check been app permissions. If any of these permissions required to use your device's features are disenabled, been might not work.
5. Uninstall and reinstall been. If nothing else has worked, completely uninstall been then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing been not working

2. Fix been Server issues & Internet Connection

1. Check network connection: An unstable Internet will make been be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to been not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, been may not be able to connect to the Internet when running in the background.