Published by Ministry of Tourism of Saudi Arabia on Nov 13, 2024

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Why should I report an Issue with Visit Saudi - روح السعودية?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ministry of Tourism of Saudi Arabia to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Visit Saudi - روح السعودية image 1 contact Visit Saudi - روح السعودية image 2

About Visit Saudi - روح السعودية

1. You can find here all the activities and touristic destinations in Saudi Arabia which is full of history and rich cultural and natural beauty.

2. Visit Saudi official app, provided by Saudi Tourism Authority.

3. The app will be your tourist guide for everything such as accommodations, parks, museums and more.

4. The app also provide an interactive map and a year long events calendar.

Visit Saudi Customer Insights

1. bad , am trying to add activites or to check restaurants but the application closed suddenly!!! a lot of info ĺos missing related to activities and placessmooth experience , stable applicationThis is very fantastic, I love to visit Saudi, and I believe I will not lost in Saudi best on how aceryting is in other,Mashallah very easy and simple to use thank youmuch crash.

2. but i love ui ux of it.App crashes all the time.It is sad Schengen tourist visa holder can get visa on arrival but Residents with temporary residence card got no option for no visa.

3. Kingdom Embassy in Poland does not offer Umrah visa.

4. No visit visa for TRP holders.Mesmerizing journey through this magical land.. Never knew all of this existedThe great treasure of mental, aesthetic, physical, social, religious life.... may God bless all... Love 💕 from Afinwala advocate Bharuch Gujarat India....Good job appreciated KSA for this new tour & umra combain policy.

Steps to Troubleshoot & Fix Visit Saudi Issues

1. Fix Visit Saudi Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Visit Saudi: Restarting the app will resolve most errors.
  2. Update the Visit Saudi App. Here is how:
    1. On Android goto PlayStore » Search for "Visit Saudi" » Open Visit Saudi - روح السعودية » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Visit Saudi » click "UPDATE".
  3. Clear Visit Saudi - روح السعودية app cache: Clearing cached data will force your app to retrieve the latest data directly from Visit Saudi servers.
    1. On Android, goto Settings » Apps » Select "Visit Saudi - روح السعودية" » click Storage » click "Clear Cache".
  4. Check Visit Saudi app permissions. If any of these permissions required to use your device's features are disenabled, Visit Saudi might not work.
  5. Uninstall and reinstall Visit Saudi. If nothing else has worked, completely uninstall Visit Saudi then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Visit Saudi not working


2. Fix Visit Saudi Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Visit Saudi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Visit Saudi not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Visit Saudi may not be able to connect to the Internet when running in the background.

Reported Issues