Contact Saudia Customer Service

Why should I report an Issue with Saudia?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Saudi Arabian Airlines to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. ALFURSAN members have access to a dashboard with key account information at their fingertips – making the app the ultimate traveler companion. - All of your passengers' details are stored on your phone. - Purchase extras such as Extra Legroom Seats, WiFi, Fast Track and Extra Baggage. - Pay with Visa, Master Card, American Express, MADA or SADAD. - Check-in online and obtain your boarding pass.

2. The Saudia mobile app offers travelers a sleek and superior experience to Book, Manage Trips, Check-In and more.

3. You have the option to view the digital boarding pass directly in the App or receive it via SMS or email as a digital copy. - Check-in all your passengers while on the move up to 60-minutes before departure time. - Boarding passes are stored on your phone offline. - Enhance your trip with ease, now you can book a hotel, rent a car, and more - all in one convenient place! - ALFURSAN fast enrollment after completing passengers' details during flight booking. - Retrieve your bookings made outside the app easily and store them on your phone offline. - From changing seats to adding baggage, you can now manage everything in one place! - Streamline your journey using simplified rebooking flow and easily purchase add-ons. - Make an offer to upgrade your cabin through booking management.

1. Though I'm an old Alfursan member, but I will never book on Saudi Airlines again.This is the worst airline app Always crashing, gives errors alot Plus you have to log in to alfursan, which, in most cases, you can't Finally, you can't make a reservation to multiple cities using Alfursan printsThe old app a year or 2 ago was very good.

2. Can't add a family member through the app as I have to do it through WhatsApp and it takes forever for customer service to respond through phone or WhatsApp & only gives you seconds to respond & if you don't respond within seconds they cancel the conversation and you've to start all over again.Update: you have one of the most worst cus.

3. Service ever, more than 40 min on call Saudi airlines to book flights with my miles and no reply 😑.

4. Application options are very limited, what's app service is worst, always transfer you to call then calling not working and so on.

5. Since 4 day now I cannot login, always giving massage with error, this application is shame on Saudi airlines.

6. Can't update my phone number for fursan through the app as I have to visit a branch during operating hours (which is not suitable for me provided the overlap with my working hours).

7. What loss for such kind of careless and weak team.The worst airlines for now from Jeddah to Tunis.

8. This can be implemented in the app by adding the ability to take a picture of the ticket.The app is much worse after the update, the UI is very minimal with a lot of essential information not showing.

9. I can no longer view the +3/-3 option when searching for flights, my miles are not updating for over a week now.

10. I suggested adding some extra features of fingerprints to access Alfursan logins.

11. And there is no way to see the amount of miles gained when trying to book a flight.Not user-friendly.

1. Fix Saudia Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Saudia: Restarting the app will resolve most errors.
2. Update the Saudia App. Here is how:
   1. On Android goto PlayStore » Search for "Saudia" » Open Saudia » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Saudia » click "UPDATE".
3. Clear Saudia app cache: Clearing cached data will force your app to retrieve the latest data directly from Saudia servers.
   1. On Android, goto Settings » Apps » Select "Saudia" » click Storage » click "Clear Cache".
4. Check Saudia app permissions. If any of these permissions required to use your device's features are disenabled, Saudia might not work.
5. Uninstall and reinstall Saudia. If nothing else has worked, completely uninstall Saudia then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Saudia not working

2. Fix Saudia Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Saudia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Saudia not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Saudia may not be able to connect to the Internet when running in the background.