Published by Kaiian co. on Dec 18, 2023

Report an issue with Kaiian.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with Kaiian: Taxi in Saudi Arabia?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kaiian co. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Kaiian: Taxi in Saudi Arabia image 1 contact Kaiian: Taxi in Saudi Arabia image 2

About Kaiian: Taxi in Saudi Arabia

1. Book & get ride in Riyadh, Jeddah, Makkah province, Medina (Madina), Dammam, Tabuk, Al Kharj, Buraydah, Khamis Mushait, Al Mubarraz, Hafar Al-Batin, Majma’ah & Zulfi, Hassa, Dawadmi, Turaif, Namas, Kaust, Qassem, Yanbu, Hail, Sakaka, Bisha, Arar, Al-Lith, Khafji, Al Aflaj, Al Qurayyat, Al Quwaiiyah, Najran, Sharorah, Wadi ad-Dawasir, Rafha and others.

2. Kaiian taxi Saudi Arabia booking app allows you get convenient ride.

3. Book a taxi in Saudi Arabia and get fast ride.

4. Book and get a ride in dozens of Saudi towns.

5. Should you need an airport transfer or a small trip in one of the cities we support - Kayan driver is here.

6. We provide high quality taxi service, so you can always book cab with the best support available.

7. Safe transportation to the Riyadh Airport, Jeddah Airport, Dammam Airport, Madinah Airport, Al-Ahsa Airport and others.

8. Kaiian car booking app helps you to track your ride & get price estimation.

9. Kaiian taxi — #1 in Saudi Arabia.

10. With Kaiian you can book a taxi in KSA in just a few seconds.

11. You can rest assured your family members, business partners and guests will get a fast and safe transport from point A to point B anywhere in Riyadh or Jeddah.

Kaiian Customer Insights

1. After entering my phone number and receiving an OTP code, I can't get pass the account settings page as the app keeps saying I need a valid phone number.Very very bad service,Every driver is cancelling order.they call you telling you that me get 15 min to reach.But actually he is very near just excuses.what is this if they can't do service well why u are giving them ID.very very bad serviceGreat prices when compared to Careem and Bolt especially in the morning.The worst riding service you may use.

2. I recommend using more reliable riding services.Many Driver ask to cancel and he cancel the trip and tve app decrease my wallet !!!Nice and easy to talk to driver.They charge you in advance which is higher than the actual.

3. Some driver are rude they ask to finish the trip or cancel the order but they pick you up upon arriving to the drop off they ask higher price.

4. And also really hard to get driver.Can't create account.

5. I had an issue with the driver who scammed me.

6. At the end of the trip when you see the amount is less, they do not return the extra money charged.

7. I placed two complaints at the customer service.

8. Their phone number is un reachable.

9. They promised me to resolve the issue but no gain.

10. Email address is invalid.

Steps to Troubleshoot & Fix Kaiian Issues

1. Fix Kaiian Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Kaiian: Restarting the app will resolve most errors.
  2. Update the Kaiian App. Here is how:
    1. On Android goto PlayStore » Search for "Kaiian" » Open Kaiian: Taxi in Saudi Arabia » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kaiian » click "UPDATE".
  3. Clear Kaiian: Taxi in Saudi Arabia app cache: Clearing cached data will force your app to retrieve the latest data directly from Kaiian servers.
    1. On Android, goto Settings » Apps » Select "Kaiian: Taxi in Saudi Arabia" » click Storage » click "Clear Cache".
  4. Check Kaiian app permissions. If any of these permissions required to use your device's features are disenabled, Kaiian might not work.
  5. Uninstall and reinstall Kaiian. If nothing else has worked, completely uninstall Kaiian then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Kaiian not working


2. Fix Kaiian Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Kaiian be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Kaiian not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Kaiian may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to change my vehicle

    — by Ysir Khan 1 week ago

  • میرا اکاؤنٹ بلاک ھو گیا ہے مہربانی فرما کر آن کر دیں کیان ڈرائیور کو 2سے3 بار لاگ آؤٹ کیا تھا پھر بلاک ھو گیا

    — by Nazeer ahmad 2 weeks ago

  • میرا اکاؤنٹ کیان بلاک ھو گیا ہے

    — by Nazeer ahmad 2 weeks ago

  • I think you people are harams, ate 350 riyals haram, no one is helping you for 6 days, everyone gives you the website, no shame, no modesty.

    — by Nazeer ahmad 2 weeks ago

  • My Kayan is blocked please turn it on thank you very much
    Hello Nazeer! I apologize for the inconvenience you experiencing with your

    — by Nazeer ahmad 2 weeks ago

  • Thank you for your questions. Thank you.

    — by Nazeer ahmad 2 weeks ago

  • Your account has been suspended. Please contact the company administrator.

    — by Nazeer ahmad 2 weeks ago

  • Your status has been changed to "offline" due to inactivity

    — by Nazeer ahmad 2 weeks ago

  • 0591762691 called

    — by Nazeer ahmad 2 weeks ago

  • Sir our mobile number 0534327073
    On this number kaiian taxi I'd open but this that is not my I'd some fraud people use this I'd so I want urgently closed our I'd permanently please sir !

    — by MOHAMMED IMTEYAZ 3 weeks ago

  • Sir I am applying for money 10 days before but I cannot receive the money please check the payment details and send me

    — by Tabraiz alam 1 month ago

  • It has been a while and my wife keep receiving calls from your drivers although we never ordered anything, looks like someone has kaiian account under her number and using it 0560711655 please fix the issue

    — by Mohammad Rabi 1 year ago

  • Driver is taking advantage of passenger. He went to gasoline station, he went to coffee shop drive thru and took many minutes waiting. Took 15 minute waiting, he went to inside roads and not straight to our path have so many excuses. My payment increases to a higher rate due to his personal needs and excuses. You should not let drivers like this ruin your kaiian passengers trust. I am disappointed. We are regular passengers.

    — by Khamlon 2 years ago

  • Forgoty things in kaiian taxi

    — by Elmer castro 2 years ago

More from the developer