Published by Remove Object Native, Inc. on Nov 12, 2024

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Why should I report an Issue with Background Eraser : Remove BG?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Remove Object Native, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Background Eraser Customer Insights

1. Just one thing I hate... the large video ads that are "un-skippable"... the smaller ads I don't mind and the ads I can skip I don't mind as much, because it's not all the time there... but having to sit through a whole shopping ad busts my chops!I finally liked your app worked around the red dots situation, but now your updated version is so bad I had to uninstall it WTH.

2. It then sampling the way the stairs look, determing lighting in the given area, then placing colors down that match the stairs, and removing the object that you were wanting removed.

3. Not happy with this app.Removing objects from a scene involves sampling of the area and using the main color source for replication.

4. Practice and experimenting is key I guess.I was trying to edit something out of a picture (obvious but still) but all that came out of it was a very undetailed blob of color.

5. Selecting the entire set of stairs gives it a understanding of the main object.

6. Also it does not remove object clearly.Not working properly after latest updated this month.

7. While detecting objects that do not coexist with the main object.

8. Simply cloning, and cloning poorly as it does a lot, introduce often times the minor color artifacts that should not be used.

9. If the object is near another object or a person start further out then do the detail work.

10. Then within each grid it using the main set of pixels in the area.

11. And it's free!! Pretty neat coz i dont have to edit my photos in photoshop now.

Steps to Troubleshoot & Fix Background Eraser Issues

1. Fix Background Eraser Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Background Eraser: Restarting the app will resolve most errors.
  2. Update the Background Eraser App. Here is how:
    1. On Android goto PlayStore » Search for "Background Eraser" » Open Background Eraser : Remove BG » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Background Eraser » click "UPDATE".
  3. Clear Background Eraser : Remove BG app cache: Clearing cached data will force your app to retrieve the latest data directly from Background Eraser servers.
    1. On Android, goto Settings » Apps » Select "Background Eraser : Remove BG" » click Storage » click "Clear Cache".
  4. Check Background Eraser app permissions. If any of these permissions required to use your device's features are disenabled, Background Eraser might not work.
  5. Uninstall and reinstall Background Eraser. If nothing else has worked, completely uninstall Background Eraser then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Background Eraser not working


2. Fix Background Eraser Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Background Eraser be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Background Eraser not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Background Eraser may not be able to connect to the Internet when running in the background.

Reported Issues