Published by Vodafone QA on Oct 15, 2024

Report an issue with My Vodafone (Qatar).
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Why should I report an Issue with My Vodafone (Qatar)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Vodafone QA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About My Vodafone (Qatar)

1. You can also manage your Vodafone line through the app directly and password-free. • Order your new Vodafone number with SIM or eSIM connection for FREE! • Get your SIM card delivered within 2 hours with Express Delivery! • Customize, pay and manage your plan all in the app. • Get Roaming passport before you go on holiday! • My Vodafone is available in Arabic and English, for all Vodafone Postpaid and Prepaid customers and it's free to use and download. • Manage your mobile connections, get it activated online.

2. Download our app for free to get a new vodafone number instantly, buy a new phone or to chat with customer care.

3. Vodafone Qatar is the leading telecom services provider for consumers and business in Qatar.

4. Top up, check your balance and usage, buy new phones and get exclusive online offers.

5. My Vodafone app gives you ability to buy and view all the details about your mobile line and much more! • Manage your Extras, Offers and Internet from all new MyVodafone. • Get access to Online exclusive offers for more data, minutes and new phones. • Pay and get informed about your monthly mobile and fixed bill, the payment date and other important information such as the unbilled amount.

My Vodafone (Qatar) Customer Insights

1. Won't accept credit card prepaid top ups:(either crashes during initial inputting data, or after inputting details & attempting to proceed to payment it instead defaults to a chat box (with a pre-fixed 'thank you' response by the customer - that cannot be adjusted) ...and then it crashes (again)worst app ever .even can't do recharge using app .if call customer care tells if you can try sometimes it can be work .it's normal problem .idiot serviceToo bad.

2. Why this app needs so many permissions like call log, phone, storage etc just to use features ? I want to recharge but not agree to give unnecessary permissions to gather and use my personal data... worst app dont understand even if losing buisness by using.

3. Not saving login details so I need to enter the mobile number and receive the code every time I loginI recharge 10qr twice and all deducted to advance credit...i advance only 10qr!!!Very bad experience not able to recharge.

4. If you decline to give the permission, the App doesn't work.Bills paid through App are not always successful, still chasing Vodafone customer service to take credit of the bill paid for my landline and fiber services.

5. It's the same issue for the past three months and not fixed .. very bad...Dont know why I have to give this App permission to record video, my phone microphone access, Access to my photos, my contacts and what not.

6. This App is for me to make payment and check the services I am using, why they hell do they want all those permissions.

7. Hope I could reach some one high enough who really is concerned with customer issues.Crashing nearly all the time on Note 10 lite.

8. So basically they are restricting the customer from recharging through app, there by avoiding the extra offers provided through the app.

9. Not clear how to change stored credit card.

10. App keeps shutting down when trying to recharge.

11. Very slow interface and took about 5 minutes to update status.

Steps to Troubleshoot & Fix My Vodafone (Qatar) Issues

1. Fix My Vodafone (Qatar) Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Vodafone (Qatar): Restarting the app will resolve most errors.
  2. Update the My Vodafone (Qatar) App. Here is how:
    1. On Android goto PlayStore » Search for "My Vodafone (Qatar)" » Open My Vodafone (Qatar) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Vodafone (Qatar) » click "UPDATE".
  3. Clear My Vodafone (Qatar) app cache: Clearing cached data will force your app to retrieve the latest data directly from My Vodafone (Qatar) servers.
    1. On Android, goto Settings » Apps » Select "My Vodafone (Qatar)" » click Storage » click "Clear Cache".
  4. Check My Vodafone (Qatar) app permissions. If any of these permissions required to use your device's features are disenabled, My Vodafone (Qatar) might not work.
  5. Uninstall and reinstall My Vodafone (Qatar). If nothing else has worked, completely uninstall My Vodafone (Qatar) then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Vodafone (Qatar) not working


2. Fix My Vodafone (Qatar) Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Vodafone (Qatar) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Vodafone (Qatar) not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Vodafone (Qatar) may not be able to connect to the Internet when running in the background.

Reported Issues