Contact Telecel Play (Ghana) Customer Service

Why should I report an Issue with Telecel Play (Ghana)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vodafone Ghana to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. • Modern interface: It is now much easier and faster to find the things that matter to you on Telecel Play! • Telecel Cash: Send money to all networks and local bank accounts; buy airtime for self and others; pay for your Telecel broadband service and buy bundles including your favorite Special Bundles.

2. This also helps the app to launch faster. • You will need a Valid Telecel number and a password to use the app. • Purchase of application is free however download charges do apply for downloading from Google Play Store. • If you use the app abroad, standard international charges will apply.

3. Check out products and services, Purchase packages, Find a retail store, Manage your account, Pay bills and so much more with Telecel Play.

4. Telecel Play is a FREE app developed with you in mind.

5. Storage: We save some small data locally on your phone to avoid frequent access of network.

6. Below are the reasons for seeking various permissions while installing the app.

7. We do not save any of this information on our systems.

1. When I want to activate data using my vodafone cash I will be automatically logged out and will need to sign in againApp crashes when tapping on Subscriptions.

2. Like for instance when I want to activate data bundles i will receive a message saying "The request was made but no response was received please try again in some few minutes" it always happens it can happen for a full day or two.

3. It keeps logging me out anytime I try to buy internet bundle.If I may ask whose idea was, you need to have data to buy data.

4. Trying to check your balance for broadband doesn't work, so you can't tell if the data ran out or if there's a network fault, you just have to guess.

5. The most annoying part is that after all the work of logging, it will take you to the home screen without no validation of your purchase.This app sucks or perhaps Vodafone sucks ...What's all this frequent maintenance and stuff? When you really need to use the app a message will pop up , telling you of a scheduled maintenance.

6. I think there are just too many things on the app but has not been properly structured to make it easy to navigateThe network is very slow especially when you are using the bossu weekend, hence, I don't enjoy enough of what I want to do.

7. I'm down on data and I need to make a purchase of data on the app and I somehow must get data before I can buy on the app.

8. Previously, I was able to buy data bundle.

9. Mind you one cannot be browsing the whole day just to exhaust all the data.

10. Why would I want to buy data if I already have data.

11. Since the data cannot be used during the week, you finally take away the chunk that is left.

1. Fix Telecel Play (Ghana) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Telecel Play (Ghana): Restarting the app will resolve most errors.
2. Update the Telecel Play (Ghana) App. Here is how:
   1. On Android goto PlayStore » Search for "Telecel Play (Ghana)" » Open Telecel Play (Ghana) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Telecel Play (Ghana) » click "UPDATE".
3. Clear Telecel Play (Ghana) app cache: Clearing cached data will force your app to retrieve the latest data directly from Telecel Play (Ghana) servers.
   1. On Android, goto Settings » Apps » Select "Telecel Play (Ghana)" » click Storage » click "Clear Cache".
4. Check Telecel Play (Ghana) app permissions. If any of these permissions required to use your device's features are disenabled, Telecel Play (Ghana) might not work.
5. Uninstall and reinstall Telecel Play (Ghana). If nothing else has worked, completely uninstall Telecel Play (Ghana) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Telecel Play (Ghana) not working

2. Fix Telecel Play (Ghana) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Telecel Play (Ghana) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Telecel Play (Ghana) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Telecel Play (Ghana) may not be able to connect to the Internet when running in the background.