Contact RunnerUp Customer Service

Why should I report an Issue with RunnerUp?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Jonas Oreland to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Note: MapBox enables tracking by default (when using the map to view activities).

2. * Automatic upload to various external applications such as Strava and Runalyze.

3. This can be disabled from the MapBox logo on the lower left corner of the map.

4. Some also support download and feed updates ([see here for details]( )).

5. The app has a companion WearOS app, it is bundled in the apk and must be installed manually.

1. Trust we want the units we say we want.10/10. The only free app I can find that will do audio heart rate zone cues.

2. Please keep up the great work! One piece of feedback: I find the "Save Activity" button and the "Discard Activity" button are too close to each other and I'm always afraid that I discard my run by accident.Finally, an app that respects the user, uses the screen wisely, and has rich settings options.

3. It connects to my Polar H7 with no problems and I can do heart rate running and stay in the zone that I want to.

4. This is apparently the only app that does the basic task of audibly notifying you when your heart rate monitor goes above or below a certain zone.

5. It notifies you whenever you would want and can also notify you when you move out of your target heart rate zone.

6. The heart rate chest strap monitor connect screen blew me away, with the helpful info graphic and log.

7. But unlike all other running apps I don't have to sign in so I will stick with it The fact that you can't edit saved workouts is probably the single worst thing about it thoughLooks very featureful but the barrier for entry is a little high as a result of this.

8. The heart rate training options are awesome.Absolutely outstanding for interval training.

9. I switched apps to troubleshoot an intermittent heart monitor, and the detail is helping hugely.

10. I'm trying to gauge the accuracy of the app by seeing if app measurements align with known distances (e.g. will it say 1/2 mile traveled when I've traveled 1/2 mile?) and am stuck doing the conversion myself.

11. Second, when units are set to miles, the app still measures in meters up to the first mile (after that it switches to miles).

1. Fix RunnerUp Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RunnerUp: Restarting the app will resolve most errors.
2. Update the RunnerUp App. Here is how:
   1. On Android goto PlayStore » Search for "RunnerUp" » Open RunnerUp » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RunnerUp » click "UPDATE".
3. Clear RunnerUp app cache: Clearing cached data will force your app to retrieve the latest data directly from RunnerUp servers.
   1. On Android, goto Settings » Apps » Select "RunnerUp" » click Storage » click "Clear Cache".
4. Check RunnerUp app permissions. If any of these permissions required to use your device's features are disenabled, RunnerUp might not work.
5. Uninstall and reinstall RunnerUp. If nothing else has worked, completely uninstall RunnerUp then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RunnerUp not working

2. Fix RunnerUp Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RunnerUp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RunnerUp not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RunnerUp may not be able to connect to the Internet when running in the background.