Published by City of Houston - Jim Cole on Oct 20, 2023

Report an issue with HTX Trash and Recycling.
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Why should I report an Issue with HTX Trash and Recycling?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of City of Houston - Jim Cole to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About HTX Trash and Recycling

1. Garbage and recycling schedules and reminders for City of Houston.

2. View your garbage and recycling schedule and receive collection notifications all from within this app.

HTX Trash and Recycling Customer Insights

1. They only pick up my neighborhood recycling once a month or once in two months and manage to toss half of it in the street while doing it.This app is a must for anyone in the City to keep up with scheduled trash, recycle, heavy/ junk, and yard waste days and Holidays.

2. The app knows exactly what my schedule is, but I receive notifications for the entire service area daily that say things like "If you are on schedule B, ...". Notably, though the app tells me my schedule, it does not tell me the NAME of my schedule, so I have to guess if they apply to me.

3. Love reminder of when to set out recycling and especially heavy trash, yard waste.

4. Question - do you prefer customer to leave cans on median (grass) near curb or actually i the street? Neighbors do both and actually argue about it!Easy to use and understand.

5. This app needs to be more widely known and used.I installed this app to get notifications when the usual schedule is disrupted.

6. If that is not possible in the short term, at the very least I should be able to check the various service categories in the app to know if a given notification applies to me.I like the reminders, but there's no way to dismiss them.

7. Also nice to know when you're behind schedule and to leave cans at curb.

8. Since the app knows my schedule, I should only get notifications relevant to me.

9. I love it!!!It's so great to be able to easily lookup when what trash pickup is when.

10. I've started putting the recycling out every week because now I'm unsure.Great idea.

11. Much quicker than calling 311 to get this information for those who are forgetful.Sadly, doesn't track recycling.

Steps to Troubleshoot & Fix HTX Trash and Recycling Issues

1. Fix HTX Trash and Recycling Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HTX Trash and Recycling: Restarting the app will resolve most errors.
  2. Update the HTX Trash and Recycling App. Here is how:
    1. On Android goto PlayStore » Search for "HTX Trash and Recycling" » Open HTX Trash and Recycling » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HTX Trash and Recycling » click "UPDATE".
  3. Clear HTX Trash and Recycling app cache: Clearing cached data will force your app to retrieve the latest data directly from HTX Trash and Recycling servers.
    1. On Android, goto Settings » Apps » Select "HTX Trash and Recycling" » click Storage » click "Clear Cache".
  4. Check HTX Trash and Recycling app permissions. If any of these permissions required to use your device's features are disenabled, HTX Trash and Recycling might not work.
  5. Uninstall and reinstall HTX Trash and Recycling. If nothing else has worked, completely uninstall HTX Trash and Recycling then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HTX Trash and Recycling not working


2. Fix HTX Trash and Recycling Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HTX Trash and Recycling be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HTX Trash and Recycling not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HTX Trash and Recycling may not be able to connect to the Internet when running in the background.

Reported Issues