Contact My One NZ Customer Service

Why should I report an Issue with My One NZ?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vodafone NZ Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It’s super easy to stay in control of your mobile and broadband and TV services with My One NZ. • Rewards - enjoy amazing deals and exclusive experiences across Aotearoa with discounts, early access and more.

1. If phone goes inactive chat DCs which given the response time from one of the Techs (Ja) seemed to be a tactic to avoid a low CSAT.

2. 95% of the time it doesn't work and the only thing I see is "good afternoon" on the home screen.

3. Terrible customer service that's only open certain hours, takes at least 10-20m to connect and the staff are very aggressive.If there was a lower rating for this app I would select it.

4. Last time it failed to work so I'm leery about seeing this mandated upgrades.

5. I have tried numerous times to top up my account through this app and get rejected every time, even though I go over my card details again and again.

6. Doesn't work half the time.

7. The only one I could find the other day was a $10 option, to make it worse they took away the option to top up $10 (O.o) Also how are we supposed to top up when the app won't load and open, heckkPoorest designed App out there.

8. This new app also doesn't memorise your card so you have to enter it every time you top up.

9. I lost $60 worth of data because it bought plans I didn't pay for and after all I didn't receive any of the data.

10. An app should make things easier and if it can't then there's no real benefit to continue using One NZ as a provider.The most crashes as soon as it updated to the new name and logo.

11. I have been a vodafone customer for years, but considering moving to another company.I'm so disgusted at what Vodafone has turned into.

1. Fix My One NZ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My One NZ: Restarting the app will resolve most errors.
2. Update the My One NZ App. Here is how:
   1. On Android goto PlayStore » Search for "My One NZ" » Open My One NZ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My One NZ » click "UPDATE".
3. Clear My One NZ app cache: Clearing cached data will force your app to retrieve the latest data directly from My One NZ servers.
   1. On Android, goto Settings » Apps » Select "My One NZ" » click Storage » click "Clear Cache".
4. Check My One NZ app permissions. If any of these permissions required to use your device's features are disenabled, My One NZ might not work.
5. Uninstall and reinstall My One NZ. If nothing else has worked, completely uninstall My One NZ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My One NZ not working

2. Fix My One NZ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My One NZ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My One NZ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My One NZ may not be able to connect to the Internet when running in the background.