Contact Pocket Plays Customer Service

Why should I report an Issue with Pocket Plays for Twitch?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rask Development to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's solid, responsive, simple and customizable, but the thumbnails take a while to load in the "My Streams" section and sometimes just don't show up at all and followed streamer thumbnails don't persist through a force close, also a streamer randomly went offline, had to back out and reenter (not huge issues just little qol things).

2. In landscape, the names and messages of the people in chat are cut off when they get too close to the edge between stream and chat.It worked well for awhile, but as of last month I have been getting "commercial break in progress" at least 3-4 times before the stream begins.

3. Additionally, thumbnails load very inconsistently on the list of streams, as in most of the time none show up at all in the app.It used to be a good app, as twitch's was not user friendly; however this app isn't perfect either.

4. So it'll be about 45+ seconds of watching that commercial break in progress screen on top of the stream randomly going into that screen mid stream.

5. It has an unwavering number of bugs, sometimes forcing me to reopen streams or vods several times for them to play, and it too lacks many QoL improvements I was hoping for in a Twitch alternative.

6. My biggest issue is menus not working if my phone is tilted at all, screen will go to black trying to open a stream.

7. A screen pops up and says Twitch commercial break with a countdown timer in the corner.

8. Can't search anything either because the thumbnails and text don't show.This app freezes my phone maybe 1 out of every 5 times I try to open a new stream.

9. When casting you can choose the quality (unlike the official twitch app, which appears only capable of casting at low quality), which was why I originally downloaded the app.

10. I can hear the audio of the stream continuing, but the video is frozen.

11. Thanks!An overall solid alternative to the official twitch app with some room to grow.

1. Fix Pocket Plays Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pocket Plays: Restarting the app will resolve most errors.
2. Update the Pocket Plays App. Here is how:
   1. On Android goto PlayStore » Search for "Pocket Plays" » Open Pocket Plays for Twitch » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pocket Plays » click "UPDATE".
3. Clear Pocket Plays for Twitch app cache: Clearing cached data will force your app to retrieve the latest data directly from Pocket Plays servers.
   1. On Android, goto Settings » Apps » Select "Pocket Plays for Twitch" » click Storage » click "Clear Cache".
4. Check Pocket Plays app permissions. If any of these permissions required to use your device's features are disenabled, Pocket Plays might not work.
5. Uninstall and reinstall Pocket Plays. If nothing else has worked, completely uninstall Pocket Plays then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pocket Plays not working

2. Fix Pocket Plays Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pocket Plays be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pocket Plays not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pocket Plays may not be able to connect to the Internet when running in the background.