Published by BNP PARIBAS on Oct 10, 2024

contact Personeo Chat with our AI-based Personeo Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Personeo?



characters left:

Why chat with our AI Personeo Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Personeo.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact Personeo image 1   contact Personeo image 2


What users are saying

1. A non functional site on mobile and an application that is almost impossible to log in if you need a activation code because it will keep restarting when you get back in it.pretty easy to use although for a non french speaker it would be helpful if some terms would be translatedBefore very good but right now NO! Impossible to connect me ; after login and password, impossible to receive by mail or sms the code of security.

2. L'appli ne veut pas se lancer sous le prétexte que je suis jailbreaké... Je pense que je ne vais pas changer exprès de téléphone qui a quand meme 8 Go de ram...Empreinte reconnue mais j'ai un message pop-up "nous avons un petit soucis" .

3. Realme 8 5G Android 11.Qualité médiocre, cette application ne doit pas être en production, certainement pas prioritaire pour bnpparibas.Gros problème de disponibilité sur cette application.

4. I don't know why banking applications have such bad design to torture you into using passwords easily rememberable or to go through hell to log in, but that person deciding this is a good idea must be fired.

5. Distressing all these codes to enter ! My application is updated, in more I have uninstalled and re-opened.

6. 👍🏼goodLe fabricant de mon telephone ne propose plus de mises a jour depuis des lustres.

7. je me suis debrouillé poir mettre lineageos, régulièrement mis a jour.

8. It's ridiculous to pay banks to receive this.

9. Nothing to do !!Intuitive, easy to use.

10. way better than what it was a year ago.Easy to use.

Steps to Troubleshoot & Fix Personeo Issues

1. Fix Personeo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Personeo: Restarting the app will resolve most errors.
  2. Update the Personeo App. Here is how:
    1. On Android goto PlayStore » Search for "Personeo" » Open Personeo » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Personeo » click "UPDATE".
  3. Clear Personeo app cache: Clearing cached data will force your app to retrieve the latest data directly from Personeo servers.
    1. On Android, goto Settings » Apps » Select "Personeo" » click Storage » click "Clear Cache".
  4. Check Personeo app permissions. If any of these permissions required to use your device's features are disenabled, Personeo might not work.
  5. Uninstall and reinstall Personeo. If nothing else has worked, completely uninstall Personeo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Personeo not working


2. Fix Personeo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Personeo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Personeo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Personeo may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!