Contact BIG Phone Customer Service

Why should I report an Issue with BIG Phone for Seniors?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BIG Launcher to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you do not wish to purchase the full version, to restore keypad functionality you must either uninstall the app or change the Android system preferences.Uninstalled because I need access to its dial pad when calling my doctor's office & other businesses - nowadays, one must navigate through automated menus (press 1 for English and/or press 5 for our Penn St location, etc.) This obviously means I'd need to be able to see & use the dial pad again...not an option unless one were willing & able to pay $$$ for what you've labeled a "premium feature" - SO ridiculous! Many Seniors are on fixed/low incomes; don't waste your time or money on this!On my Huawei phone (Honor 5x), couldn't get past the 'default permissions' screens.

2. The only downside of not using the BIG apps is that the SOS function can't automatically send a text.WARNING - Keypad Doesn't Work! This must be disclosed before people install the app! The keypad doesn't work during a call e.g. you can't enter passwords, voicemail options, or use self serve phone lines! Don't be fooled when the keypad works for dialing! EDIT the app isn’t bad, just be warned the free version can cause very real problems Suggested text for purchasers: WARNING: BIG Phone free limitations – the keypad is permanently disabled during a phone call - you will not be able to enter passwords, or use self serve phone lines e.g., voicemail.

3. Many seniors call their insurance companies and other services that require a touch tone phone for the menu system.The "contacts" area is confusing - have to click contact, and then the number? Needs a phone icon, or "call" message or something prompting senior what to do next.

4. To my dismay, the free version didn't allow use of the keypad during calls (that's no good if I reach a menu & must press #s on that!) But I couldn't afford to unlock the additional features on my tight budget, so I emailed the developers a complaint about the high cost.

5. One snag - I purchased the full copy of this and related apps for messaging etc, but the phone seems to think I'm using the free version and adds an 'advert' on texts.

6. I'll need to play around with the phone next time I see her (if I can prise it off her) :-)Bjg issue with the dial numbers listed in the top field .

7. PLEASE ADD CONFERENCE CALLING!!! Also make it so that your dial launcher, email, conference call, text messages and contact list are all on the same page so you don't have to go hunting for them.

8. We also tried the phone and sms apps but since my father was already familiar with his native phone apps I reconfigured the BIG buttons to launch the old apps instead of the BIG apps.

9. My mom or her friends can not get that .. rotating phones are hard to understand for people over 70...I installed this on both my 94 year-old father's phone and also on my own phone so I can follow along.

10. The keypad is completely functional in the full version, which can be purchased for $6.99 in Preferences.

11. Easy access to voicemail is pretty important but missing.A few months ago, I installed this on a tablet that lacked a functional keypad.

1. Fix BIG Phone Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BIG Phone: Restarting the app will resolve most errors.
2. Update the BIG Phone App. Here is how:
   1. On Android goto PlayStore » Search for "BIG Phone" » Open BIG Phone for Seniors » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BIG Phone » click "UPDATE".
3. Clear BIG Phone for Seniors app cache: Clearing cached data will force your app to retrieve the latest data directly from BIG Phone servers.
   1. On Android, goto Settings » Apps » Select "BIG Phone for Seniors" » click Storage » click "Clear Cache".
4. Check BIG Phone app permissions. If any of these permissions required to use your device's features are disenabled, BIG Phone might not work.
5. Uninstall and reinstall BIG Phone. If nothing else has worked, completely uninstall BIG Phone then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BIG Phone not working

2. Fix BIG Phone Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BIG Phone be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BIG Phone not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BIG Phone may not be able to connect to the Internet when running in the background.