Contact The Coffee Club ME Customer Service

Why should I report an Issue with The Coffee Club ME?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Liwa Minor to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Points for loyalty program not always recorded so that needs to be addressed.Can't sign up to the rewards as it doesn't recognize New Zealand phone number or offer New Zealand as a country of residence even though it states Coffee Club NZ app!!They need to re-check the quality of their products and meals.

2. Spending more than 30mins to wait for the order, and 10min to solve the issue, And still the same problem.Best coffee and quality, my only problem is that the Marina branch is always full of flies, and it's been the case for 3 years already, so sadVery bad, this is my second time to be ignored.

3. The App is good, especially if you are regular guest (after you can have free coffee or you can cover your bill by points, which is nice).

4. The are late in everything the order and the bill.I am always excited to spend time with my friends at The Coffee Club.

5. Also, why can't you just easily get the points with a simple scan, everytime you have to give your phone number, & make sure it's right...It's just not as handy as other loyalty programs #JustSayinThe cafe itself is great.

6. The cafe and food are ok in general, but still, if the loyality program and offers don't work, I can't continue to be a customer.Tasting food and coffee.

7. You buy a coffee or signature chocolate / coffee drink and they sometimes punch in 1 drink instead of 2 on your punch card.

8. The promotions are great but for some reason every single time my husband and I have tried accessing the app, it freezes and doesn't load.

9. My points expired !!! I had so many points/coffees & defeats the whole purpose of a loyalty program.

10. EVERY TIMEAfter the update , it just stopped working, I lost one punch card and 2 20% percent discount because they will expire and I still can't access my account.

11. There is no way to confirm this at the time of settling the bill as this is updated some time after making your payment.

1. Fix The Coffee Club ME Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Coffee Club ME: Restarting the app will resolve most errors.
2. Update the The Coffee Club ME App. Here is how:
   1. On Android goto PlayStore » Search for "The Coffee Club ME" » Open The Coffee Club ME » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Coffee Club ME » click "UPDATE".
3. Clear The Coffee Club ME app cache: Clearing cached data will force your app to retrieve the latest data directly from The Coffee Club ME servers.
   1. On Android, goto Settings » Apps » Select "The Coffee Club ME" » click Storage » click "Clear Cache".
4. Check The Coffee Club ME app permissions. If any of these permissions required to use your device's features are disenabled, The Coffee Club ME might not work.
5. Uninstall and reinstall The Coffee Club ME. If nothing else has worked, completely uninstall The Coffee Club ME then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Coffee Club ME not working

2. Fix The Coffee Club ME Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Coffee Club ME be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Coffee Club ME not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Coffee Club ME may not be able to connect to the Internet when running in the background.