Contact Caribou Coffee Customer Service

Why should I report an Issue with Caribou Coffee®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Coffee & Bagel Brands to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Join Caribou Perks and unlock exclusive benefits while earning points for every $1 spent.

2. Plus, Caribou Perks® members can manage, redeem and share points right in the app.

3. The Caribou Coffee® mobile app makes it easy for you to quickly customize, pay for and pick up your order.

4. Whether it’s a drink from the menu or a fully customized coffee order, save your favorite order to make it even easier to repeat tomorrow.

5. Exclusive to Caribou Perks members.

6. From flavor shots to extra shots of espresso, make your drink exactly what you want.

7. Redeem points for free drinks, food, and more.

8. Pay with Apple Pay or use auto-reload to order faster.

9. Select in-store, curbside or drive-thru–whatever is easiest for you.

10. Plus, other features that make your day even better.

11. Caribou Perks members can look forward to a birthday drink and a free drink after their first visit.

1. I used to before the update but now it struggles to find my location and if it does find it, it tells me that order ahead is not available at that location, despite the fact that it was available before the app updated.

2. now, if a description is more than 3-ish words long, it doesn't show description and makes it very hard for coupons, orders, and trivia use.Update 3/27/23....re-installed. STILL DOESN'T WORK.

3. Please make it automated againThe new app update that went out on 9/23/22 is terrible! It keeps glitching and I repeatedly get the "Oops! We spilled our coffee!" message.

4. You have to build your order.The main functions of the app work great and it's very easy to use, but my only annoyance with it is the promo alerts/notifications.

5. My order never went through, but my card was charged.Not sure if this is a bug or intentional but I can not process the purchase that has a point reward attached to it unless I leave a tip.

6. I can order and not add time to my long drive into work.. There are issues at season change where the app will remove products that are still avaliable.

7. :)The app makes it easy to order especially when I am a couple minutes away from the location.

8. When you 'x' out, the app goes blank (white page)! When it works, the set up doesn't differentiate between getting a free coffee (upgrade) and getting money off for an upgrade.

9. When I was finally ready to complete my order (after 10 minutes-I timed it), I paid and a message popped up.

10. However, it does not seem to always be as connected to the store I order from.

11. I got really sick of hitting the "Try again" button on the "Oops, we spilled the coffee" error message page.

1. Fix Caribou Coffee Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Caribou Coffee: Restarting the app will resolve most errors.
2. Update the Caribou Coffee App. Here is how:
   1. On Android goto PlayStore » Search for "Caribou Coffee" » Open Caribou Coffee® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Caribou Coffee » click "UPDATE".
3. Clear Caribou Coffee® app cache: Clearing cached data will force your app to retrieve the latest data directly from Caribou Coffee servers.
   1. On Android, goto Settings » Apps » Select "Caribou Coffee®" » click Storage » click "Clear Cache".
4. Check Caribou Coffee app permissions. If any of these permissions required to use your device's features are disenabled, Caribou Coffee might not work.
5. Uninstall and reinstall Caribou Coffee. If nothing else has worked, completely uninstall Caribou Coffee then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Caribou Coffee not working

2. Fix Caribou Coffee Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Caribou Coffee be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Caribou Coffee not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Caribou Coffee may not be able to connect to the Internet when running in the background.