Published by Coffee & Bagel Brands on Nov 22, 2024

contact Caribou Coffee® Chat with our AI-based Caribou Coffee Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Caribou Coffee?



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Why chat with our AI Caribou Coffee Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Caribou Coffee.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I used to before the update but now it struggles to find my location and if it does find it, it tells me that order ahead is not available at that location, despite the fact that it was available before the app updated.

2. now, if a description is more than 3-ish words long, it doesn't show description and makes it very hard for coupons, orders, and trivia use.Update 3/27/23....re-installed. STILL DOESN'T WORK.

3. Please make it automated againThe new app update that went out on 9/23/22 is terrible! It keeps glitching and I repeatedly get the "Oops! We spilled our coffee!" message.

4. You have to build your order.The main functions of the app work great and it's very easy to use, but my only annoyance with it is the promo alerts/notifications.

5. My order never went through, but my card was charged.Not sure if this is a bug or intentional but I can not process the purchase that has a point reward attached to it unless I leave a tip.

6. I can order and not add time to my long drive into work.. There are issues at season change where the app will remove products that are still avaliable.

7. :)The app makes it easy to order especially when I am a couple minutes away from the location.

8. When you 'x' out, the app goes blank (white page)! When it works, the set up doesn't differentiate between getting a free coffee (upgrade) and getting money off for an upgrade.

9. When I was finally ready to complete my order (after 10 minutes-I timed it), I paid and a message popped up.

10. However, it does not seem to always be as connected to the store I order from.

11. I got really sick of hitting the "Try again" button on the "Oops, we spilled the coffee" error message page.

Steps to Troubleshoot & Fix Caribou Coffee Issues

1. Fix Caribou Coffee Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Caribou Coffee: Restarting the app will resolve most errors.
  2. Update the Caribou Coffee App. Here is how:
    1. On Android goto PlayStore » Search for "Caribou Coffee" » Open Caribou Coffee® » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Caribou Coffee » click "UPDATE".
  3. Clear Caribou Coffee® app cache: Clearing cached data will force your app to retrieve the latest data directly from Caribou Coffee servers.
    1. On Android, goto Settings » Apps » Select "Caribou Coffee®" » click Storage » click "Clear Cache".
  4. Check Caribou Coffee app permissions. If any of these permissions required to use your device's features are disenabled, Caribou Coffee might not work.
  5. Uninstall and reinstall Caribou Coffee. If nothing else has worked, completely uninstall Caribou Coffee then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Caribou Coffee not working


2. Fix Caribou Coffee Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Caribou Coffee be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Caribou Coffee not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Caribou Coffee may not be able to connect to the Internet when running in the background.

Reported Issues

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