Contact e-Museum Customer Service

Why should I report an Issue with e-Museum?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 独立行政法人国立文化財機構 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app provides interactive viewing of Japan's designated National Treasures and Important Cultural Properties in the collections of four national museums and one research institute, allowing users to tap, scroll, and zoom through each work of art in brilliant color and detail.

1. Msybe An alternative for going to Japan and even moreThis is a truly wonderful app when you're interested in amazing Japanese art and especially when you're a sword lover as it's a sword lovers nirvana :-) thanks for this lovely app! Domo arigatou gozaimasu ~*Great!!Improve thisWhile the art heritage of Japan is truly magnificent, the app is anything but.

2. Not only does it take over a minute to load a fragment, but the imagery isn't cached (or the cache isn't used well), so scrolling about takes as much time as showing the fragment the first time.

3. SLOW does not begin to describe it.

4. Nearly unusable.

1. Fix e-Museum Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart e-Museum: Restarting the app will resolve most errors.
2. Update the e-Museum App. Here is how:
   1. On Android goto PlayStore » Search for "e-Museum" » Open e-Museum » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for e-Museum » click "UPDATE".
3. Clear e-Museum app cache: Clearing cached data will force your app to retrieve the latest data directly from e-Museum servers.
   1. On Android, goto Settings » Apps » Select "e-Museum" » click Storage » click "Clear Cache".
4. Check e-Museum app permissions. If any of these permissions required to use your device's features are disenabled, e-Museum might not work.
5. Uninstall and reinstall e-Museum. If nothing else has worked, completely uninstall e-Museum then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing e-Museum not working

2. Fix e-Museum Server issues & Internet Connection

1. Check network connection: An unstable Internet will make e-Museum be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to e-Museum not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, e-Museum may not be able to connect to the Internet when running in the background.