Contact 9/11 Museum Audio Guide Customer Service

Why should I report an Issue with 9/11 Museum Audio Guide?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of National September 11 Memorial & Museum to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Think it might require cellular data to view, but even then was unreliable.It limits the amount of food you can order, what sort of sorcery is this? Also, cannot start another order while one is pending....Fix thatThis app requires an additional download upon installation that never (despite three retries) worked.

2. App needs better design to minimise these problems.The order of the audio does not match with the order of progress through the building, so you hear content that does not match up with where you are.

3. I extremely recommend this app.100 audio clips are stored as 1 file rather that 100,so download was reset if I lost wi-fi connection or phone screen locked.

4. Plus it was a good free alternative to the expensive audio and live tours for purchase at the museum.This app is the best app ever made.

5. Or other family members that weren't born yet it tells you in sequence events leading up to 9/11, and the events during the terrible, terrible day that way 9/11.

6. A few issues like we could not find the south tower excavation audio and it was not where the narrator described.

7. Also some of the audio guides were under different names and locations than the narrators stated.

8. There are several tour options to listen to from this app, including one that is kid-friendly.Worked sporadically on a Nokia 6, but not on a Pixel 3.

9. Stopped using it after a couple of segments.No need to pay $20 for the guided tour--this has what you need.

10. used almost 1gb of mobile data and barely used it during the tourCuts out, doesn't load, stops midway.

11. Took over 30 mins on 5th attempt, totally wasting my time in the museum.

1. Fix 9/11 Museum Audio Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 9/11 Museum Audio Guide: Restarting the app will resolve most errors.
2. Update the 9/11 Museum Audio Guide App. Here is how:
   1. On Android goto PlayStore » Search for "9/11 Museum Audio Guide" » Open 9/11 Museum Audio Guide » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 9/11 Museum Audio Guide » click "UPDATE".
3. Clear 9/11 Museum Audio Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from 9/11 Museum Audio Guide servers.
   1. On Android, goto Settings » Apps » Select "9/11 Museum Audio Guide" » click Storage » click "Clear Cache".
4. Check 9/11 Museum Audio Guide app permissions. If any of these permissions required to use your device's features are disenabled, 9/11 Museum Audio Guide might not work.
5. Uninstall and reinstall 9/11 Museum Audio Guide. If nothing else has worked, completely uninstall 9/11 Museum Audio Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 9/11 Museum Audio Guide not working

2. Fix 9/11 Museum Audio Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 9/11 Museum Audio Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 9/11 Museum Audio Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 9/11 Museum Audio Guide may not be able to connect to the Internet when running in the background.