Contact Rec'n'Share Customer Service

Why should I report an Issue with Rec'n'Share?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Yamaha Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Connect a compatible Yamaha instrument to your smart phone/tablet (*1) to simultaneously record video from your phone’s camera, stereo digital audio from your Yamaha product and stereo backing tracks from your music library (*2) (*3).

2. Whether you’re uploading YouTube covers or collaborating on recording original songs, Rec'n'Share lets you share your music with people all over the world ! (*1) Please check your local Yamaha web site for compatible instruments and connections.

3. Rec'n'Share allows you to record audio and video along with songs from your music library and then share your performances with the world.

4. The Audio Track Separation function, available in Version 3, allows you to adjust the volume of specific tracks (vocals, drums, bass, etc. ) of your favorite songs.

5. Pick a song from your music library and the app’s tempo detection lets you add a click, change the tempo and select sections to repeat.

6. On devices with Android OS 13, it may be necessary to manually change the settings of the app or the instrument itself in order to adjust some of the functionality issues in the app.

7. It digitally enhances the way you practice, record and perform music.

8. After recording, use the app’s editing functions to trim and balance the tracks.

9. Enjoy practicing and recording more with your favorite songs in the background.

10. You can upload your finished performances to YouTube / Facebook / Dropbox / Instagram etc (*4).

11. If you are using this application on Android OS12, please continue to refrain from updating the OS.

1. It worked fine for the first 6 months I had it and then I upgraded my phone (Samsung Galaxy s22 ultra) from a s21 to where it worked perfectly, now it simply will not allow me to hit record no matter what I do, after deleting and Uninstalling the app, reinstalling it, it simply will not work.

2. It kinda sucks that it's easier to record video with a camera and sync up audio from the EAD10 brain to a DAW.

3. With how good the EAD10 is, you'd think Yamaha could make an app that is more functional and useable than this one.Nothing but issues after update 2.0, I was able to connect my EAD 10 with no issues before the update.

4. Would be a much better review if the app worked 🫤Everytime i try to record a video whether it's isolated drums or to a song, it comes out all static.

5. Similar issue as another review, audio and video not in sync and recorded drums audio seems to fade in and out.

6. It's a shame this app is such a mess, because the EAD10 is a game changer for me.Worked fine until the last update.

7. Cannot recommend this app in any capacityRecorded audio quality with my EAD 10 Drum Mic is terrible after the 2.0 update, and hasn't improved in either of the updates since then.

8. When I playback a recorded video, I can finally hear the song but it doesn't record what I've played.

9. Now the app rarely wants to connect at all, when it does connect or the few times that it did, I had latency issues that I didn't have in the earlier versions when recording video's and music.

10. Tried adjusting the timing as suggested in the help section but that does nothing to improve the poor audio.

11. Hopefully this is fixed soon, as the primary functionality of the EAD 10 (~$500) is now non-existent due to poor software.App doesn't allow me to record my drumming anymore.

1. Fix Rec'n'Share Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rec'n'Share: Restarting the app will resolve most errors.
2. Update the Rec'n'Share App. Here is how:
   1. On Android goto PlayStore » Search for "Rec'n'Share" » Open Rec'n'Share » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rec'n'Share » click "UPDATE".
3. Clear Rec'n'Share app cache: Clearing cached data will force your app to retrieve the latest data directly from Rec'n'Share servers.
   1. On Android, goto Settings » Apps » Select "Rec'n'Share" » click Storage » click "Clear Cache".
4. Check Rec'n'Share app permissions. If any of these permissions required to use your device's features are disenabled, Rec'n'Share might not work.
5. Uninstall and reinstall Rec'n'Share. If nothing else has worked, completely uninstall Rec'n'Share then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rec'n'Share not working

2. Fix Rec'n'Share Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rec'n'Share be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rec'n'Share not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rec'n'Share may not be able to connect to the Internet when running in the background.