Contact Aerophone GO Plus Customer Service

Why should I report an Issue with Aerophone GO Plus?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Roland Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When I did eventually manage to connect my instrument via Bluetooth ( needs the gps on for some reason but nowhere says that) I have all these great sounds that are unplayable on an android phone because of the delay between phone and instrument.

2. And since Bluetooth is useless for actually playing the extra sounds, except to test them (and they're pretty good, too), Android users find themselves in the frustrating position of hearing the sounds, wanting to play them, but being unable to do so in a useful way, due to lag.

3. Generally an unlikeable app for an unlikeable instrument (an opinion formed over a year of using one)On my Samsung, for USB Midi you need to set the Android USB mode to midi and use an OTG cable or USB hub.

4. All in all, I am pretty happy with the app.After finally realising that the Aerophone GO wouldn't connect via Bluetooth as my phone's GPS wasn't on (???), I managed to get it to connect.

5. But the serious problem that has been noted by others is that the latency when playing the sounds in the app is bad enough that you need to use the USB connection.

6. enable developer settings on phone by tapping on the build number a few times, then in developer menu change the usb mode to always MTP, and disable usb debugging if its enabled.There is nothing that works on this app.

7. my blackberry keyone never finds the device with usb or bluetooth through the app, i can pair it outside the app and use the aerophone as speaker but inside it never appears in the midi device list.

8. The phone just doesn't recognize the connection, so it's Bluetooth or nothing.

9. For all the effort though, you might as well do it on a PC/Mac with a high quality synth.I wish to know how may I make the phone to not go to sleep mode or screen fading while using this app.

10. Complete waste of time and makes Roland look like clownsBluetooth very unreliable, latency on app sounds just make it completely unusable for anything other than a page of legato minims.

11. The cable connection doesn't even work, and you can edit anything useful in the aerophone.

1. Fix Aerophone GO Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Aerophone GO Plus: Restarting the app will resolve most errors.
2. Update the Aerophone GO Plus App. Here is how:
   1. On Android goto PlayStore » Search for "Aerophone GO Plus" » Open Aerophone GO Plus » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Aerophone GO Plus » click "UPDATE".
3. Clear Aerophone GO Plus app cache: Clearing cached data will force your app to retrieve the latest data directly from Aerophone GO Plus servers.
   1. On Android, goto Settings » Apps » Select "Aerophone GO Plus" » click Storage » click "Clear Cache".
4. Check Aerophone GO Plus app permissions. If any of these permissions required to use your device's features are disenabled, Aerophone GO Plus might not work.
5. Uninstall and reinstall Aerophone GO Plus. If nothing else has worked, completely uninstall Aerophone GO Plus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Aerophone GO Plus not working

2. Fix Aerophone GO Plus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Aerophone GO Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Aerophone GO Plus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Aerophone GO Plus may not be able to connect to the Internet when running in the background.