Contact McDonald's Japan Customer Service

Why should I report an Issue with McDonald's Japan?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 日本マクドナルド株式会社 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Skip the line and receive your food directly at your table (not available in certain restaurants or hours). • Order from home and have your meal delivered by McDelivery® Service via the App.

2. The McDonald's official app offers not only daily coupons and latest information but also allows you to complete your order and payment seamlessly.

3. Show the coupon number to the staff by selecting "Use in Store" or choose a coupon from the mobile order menu category.

4. You can pay with cash, credit card (VISA, Master, JCB, Diners, American Express), d-barai, PayPay, Rakuten Pay, au PAY, LINE Pay, or Google Pay .

5. You can pay with a credit card (VISA, Master, JCB, Diners, American Express), d-Barai, PayPay, Rakuten Pay, au PAY, LINE Pay, or Google Pay .

6. Please note that some coupons available for mobile orders may differ from those available at the Front Counter.

7. Choose whether you want to order now or reserve a delivery time.

8. Select from table delivery (table service), counter pickup, takeout, park & go, or Drive-Thru.

9. To use coupons or place an order, you need to register and log in.

10. Once you arrive at the restaurant, confirm your payment to start the preparation of your order.

11. Select the restaurant where you would like to receive your order.

1. Thx not.Doesn't accept overseas credit card، and doesn't have a real discounted offers like other countries.. 👎🏻 👎🏻 👎🏻3 months in, I still can't add my credit card details.

2. Always an error.Very convenient! Has payment options such as PayPay too!年百回アプリ注文したのに、福袋外れにやられた。マックドは二度と買わない。 I bought hundred times tho the app but you made me failed at the new year lottery.

3. Went to MCD to mobile order, had to update, then couldnt use the app, Was already at MCD with no credit card in pocket to order without app.

4. I wanted to retry payment but the app forced me to cancel my order and redo EVERYTHING before trying again.

5. The new order online feature doesn't allow you to get or use points for your orders.

6. I think the coupons could have better deals though, 10 cents off really isn't a big saving...Even though the app is in English the news/campaign notifications are in Japanese.

7. My latest problem was some kind of network error during payment.

8. Also, we need to be able to pay with services like Google Pay, Samsung Pay and PayPal.Really convenient.

9. So unless you're really in a hurry you might as well just order at the counter.

10. If MCD had to give free meals as a sorry, I bet it would get fixed correctly.I really hate the layout of this new version.

11. You can't save your favorite coupons anymore so you have to search for coupons everytime.

1. Fix McDonald's Japan Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart McDonald's Japan: Restarting the app will resolve most errors.
2. Update the McDonald's Japan App. Here is how:
   1. On Android goto PlayStore » Search for "McDonald's Japan" » Open McDonald's Japan » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for McDonald's Japan » click "UPDATE".
3. Clear McDonald's Japan app cache: Clearing cached data will force your app to retrieve the latest data directly from McDonald's Japan servers.
   1. On Android, goto Settings » Apps » Select "McDonald's Japan" » click Storage » click "Clear Cache".
4. Check McDonald's Japan app permissions. If any of these permissions required to use your device's features are disenabled, McDonald's Japan might not work.
5. Uninstall and reinstall McDonald's Japan. If nothing else has worked, completely uninstall McDonald's Japan then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing McDonald's Japan not working

2. Fix McDonald's Japan Server issues & Internet Connection

1. Check network connection: An unstable Internet will make McDonald's Japan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to McDonald's Japan not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, McDonald's Japan may not be able to connect to the Internet when running in the background.