Published by EL AL Israel Airlines Ltd. on Jul 11, 2024

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Why should I report an Issue with EL AL Flights?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of EL AL Israel Airlines Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About EL AL Flights

1. Book a flight, manage your booking, check-in easily & get flight notifications. • Keep all travel documents on your mobile device (booking details, boarding pass, baggage tags & more). • Stay updated with important information for your upcoming trip.

EL AL Flights Customer Insights

1. Make sure you memorize your MatmidGreat app, beautifuly designed, however every time logging in won't work (which happens quite a lot, god knows why) you are asked to re-enter the password and log your fingerprint again.Terrible app their are bugs which mess you up as u move from page to page it will switch your dates on you .

2. If you use the fingerprint option it askes you to verify fingerprint on login, once fingerprint is validated and displayed as accepted then it takes you to the login screen where you must enter your member number and password? Fingerprint login is supposed to skip that.

3. And when you want to do a checkin you need to put a reservation number an your second name, why? I'm already in the app and the trip details are already thereFingerprint login not working and you cannot save a planned flight.

4. 12 chars? And show an error at least don't just truncate it!See if you can login... doesn't support international numbers, doesn't give proper error message.

5. Unusable.Overall this is a good app But!, It's very slow, the login process needs to be improved.

6. If you try to call or what's app elal their is no one to talk to or help you , they will just charge you extra money to change your ticket.After the latest update you simply cannot log in.

7. You can't enable fingerprint login.

8. Also once you have find a flight you are interested in you cannot save the flight, you can only book the flight.Newly downloaded but keeps closing.

9. The app is unbelievably slow, taking 5-10 minutes to load screens while on fast wifi.

10. Often it freezes and requires clearing of the cache and data of the app which includes re-logging in which takes forever.

11. Even without keep me logged in, you don't need to log the user out the moment they look away.

Steps to Troubleshoot & Fix EL AL Flights Issues

1. Fix EL AL Flights Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart EL AL Flights: Restarting the app will resolve most errors.
  2. Update the EL AL Flights App. Here is how:
    1. On Android goto PlayStore » Search for "EL AL Flights" » Open EL AL Flights » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EL AL Flights » click "UPDATE".
  3. Clear EL AL Flights app cache: Clearing cached data will force your app to retrieve the latest data directly from EL AL Flights servers.
    1. On Android, goto Settings » Apps » Select "EL AL Flights" » click Storage » click "Clear Cache".
  4. Check EL AL Flights app permissions. If any of these permissions required to use your device's features are disenabled, EL AL Flights might not work.
  5. Uninstall and reinstall EL AL Flights. If nothing else has worked, completely uninstall EL AL Flights then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing EL AL Flights not working


2. Fix EL AL Flights Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make EL AL Flights be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to EL AL Flights not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, EL AL Flights may not be able to connect to the Internet when running in the background.

Reported Issues