Published by Lalamove Media Limited

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Why should I report an Issue with Lalamove - On-Demand Delivery?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Lalamove Media Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Lalamove Customer Insights

1. They should advertise that the driver can pick up anything from anywhere! Thank God I found it in time I was able to get the car part I need in time to fix the car and go on the trip to the zoo we had been planning for months!Why is this app region locked? I want to change my location to Asia, Singapore.

2. She mentioned that Houston is a new market.i was quoted $2.99, .. the next 2 times I booked my own,once $2.99 and $1.99 plus good tip.4th time it's $12.99, that's not a competitive price for a 5.3 mi trip.Heres the point,the agent told me about how I paid $12.99 on my first trip.innocent mistakes happen and when I called back they would hang up !Though app is little buggy, esp the chat won't work and location needs to be adjusted.

3. I just moved away from the city and needed to take my key to the shop where my car was towed for fixing.... I found this option online to get things delivered....it was GREAT!!! I could see the progress of my delivery and the driver called me once there and put the shop on the phone to confirm the key was being dropped off at the correct location.

4. Huge time saver to help not only with our business deliveries, but also to help pick up things from different locationsI have challenges occasionally due to a TBI traumatic brain injury so I asked the agent for help with the app and she kindly booked it for me.

5. He got my package quickly with no problems, very kind, and with the whole month of November being 1 dollar per delivery with tons of discounts this app is totally worth it..!.And the funny thing is I found this app by accident.

6. It's been GREAT to have Lalamove to help me out when I just can't be in 6 places at once!Company is a scam! Houston area first day sign up.

7. It says I need to change my Google play store location, but I don't want to do it as I would loose access to a few other apps.

8. Thank you Lalamove for your excellent service!!Help me get an auto part when I was in a jam.

9. Also, live chat is super helpful they narrowed down the time for my driver arrival exactly.

10. Especially during the month of Nov LOLI used the service to deliver some packages between my office in Deep Ellum, Dallas to Richardson, TX.

11. Thank you very much.This is literally the BEST delivery service.

Steps to Troubleshoot & Fix Lalamove Issues

1. Fix Lalamove Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Lalamove: Restarting the app will resolve most errors.
  2. Update the Lalamove App. Here is how:
    1. On Android goto PlayStore » Search for "Lalamove" » Open Lalamove - On-Demand Delivery » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lalamove » click "UPDATE".
  3. Clear Lalamove - On-Demand Delivery app cache: Clearing cached data will force your app to retrieve the latest data directly from Lalamove servers.
    1. On Android, goto Settings » Apps » Select "Lalamove - On-Demand Delivery" » click Storage » click "Clear Cache".
  4. Check Lalamove app permissions. If any of these permissions required to use your device's features are disenabled, Lalamove might not work.
  5. Uninstall and reinstall Lalamove. If nothing else has worked, completely uninstall Lalamove then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Lalamove not working


2. Fix Lalamove Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Lalamove be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Lalamove not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Lalamove may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have a new job i stop to lalamove i want to refound my deposit

    — by Jayson bersaba 11 months ago

  • Delete my lalamove driver account

    — by Rommel baluyot 1 year ago

  • General Data Protection Regulation
    Hi I am going to make a new account.Because the last account I made was from SG now I currently residing here in Philippines.Thank You for your immediate response.

    — by MARY DIANE PANA ALARCON 2 years ago

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