Published by iJoysoft on Aug 30, 2024

Report an issue with Music player.
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Why should I report an Issue with Music player - Audio Player?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of iJoysoft to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Music player - Audio Player

1. Music player is the best audio player with stylish design, refreshing background skins, light structure and the built-in equalizers to your musical experience.

2. The downloaded songs of different album, singer and genre is convenient to choose, and you can search the system music automatically!

3. Do you want to get the perfect music player?

4. And you can discover the music by Mood, Activities, Genres, Trending.

5. Easily find any music video or Music MV.

6. Includes Normal, Dance, Flat, Folk, Heavy Metal, Hip hop, Jazz, Pop, Rock and so on .

7. Its powerful features can fulfill all your musical needs!

8. It provides you powerful equalizer and multiple tones.

9. Try this music player now!

Music player Customer Insights

1. I search the name of a song and the artist name and it still says no music found.Of all the music players I've tried this is by far my favorite.

2. Can you please confirm? Also it keeps asking me to update and download other related player like equalizer, and still I get ads.

3. I installed the app because it said i needed to update so i went ahead and updated the app.

4. Now I have lost all of my songs..I installed and ustalled this app a few months ago and today I installed it again and the same thing happens.

5. Very annoying.It's a good app and I like it for sure but need improvement for the lockscreen album cover.

6. That's all sir/madam 😙 Thank you.Seriously!? I knew the reviews looked weird.

7. worked fine for about a week then i couldn't get it to open.

8. Never had any issues prior to the update.

9. Thanks people 😏I keep getting ads.

10. Easy to use, sounds great.

11. Which is right in the middle of my budget zone.

Steps to Troubleshoot & Fix Music player Issues

1. Fix Music player Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Music player: Restarting the app will resolve most errors.
  2. Update the Music player App. Here is how:
    1. On Android goto PlayStore » Search for "Music player" » Open Music player - Audio Player » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Music player » click "UPDATE".
  3. Clear Music player - Audio Player app cache: Clearing cached data will force your app to retrieve the latest data directly from Music player servers.
    1. On Android, goto Settings » Apps » Select "Music player - Audio Player" » click Storage » click "Clear Cache".
  4. Check Music player app permissions. If any of these permissions required to use your device's features are disenabled, Music player might not work.
  5. Uninstall and reinstall Music player. If nothing else has worked, completely uninstall Music player then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Music player not working


2. Fix Music player Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Music player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Music player not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Music player may not be able to connect to the Internet when running in the background.

Reported Issues