Contact Compass Pro Customer Service

Why should I report an Issue with Compass Pro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of espengineer to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I think that's because the G7 Power doesn't have an Orientation sensor, although it does have Magnetic sensors (because other compass apps do work.). Is there a setting to specify use of Magnetic sensor (rather than Orientation)? The Backcountry Navigation app that I use allows this configuration; there was same problem there: needle does not move when set on Orientation, needle works when set on Magnetic.Compass needle does not move at all on my Moto G7 Power.

2. Please fix it! Thanks.Works really well and looks like a proper compass.Works exactly as expected from a compass, and the declination adjustment is great!great sim of real thing, plus, pecision not possible mag needle.

3. Hopefully the developer will update the app to get it working again.Compass Pro does all it is designed to do (compass and clinometer).

4. I cannot fault Compass Pro and would recommend it, based on the phone I am using it on.Compass needle no longer moves.

5. Wish list: Saved declinations.Very good compass,very much like using an actual sighting compass.

6. Can I have my money back?Well designed compass and works flawlessly.

7. Useless! I have now downloaded a free compass, with no ads, that works really well.

8. This app worked great on my Moto X Play, but is not working on my Moto G7 Power.

9. I see quite a few other similar reviews where it simply does not move on some phones, even though those phones are listed as compatible.

10. Thank you.Update June 2022: App update was issued by developer but still not supporting Sony Xperia 5.

11. It is spot on when sat beside a normal compass.

1. Fix Compass Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Compass Pro: Restarting the app will resolve most errors.
2. Update the Compass Pro App. Here is how:
   1. On Android goto PlayStore » Search for "Compass Pro" » Open Compass Pro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Compass Pro » click "UPDATE".
3. Clear Compass Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Compass Pro servers.
   1. On Android, goto Settings » Apps » Select "Compass Pro" » click Storage » click "Clear Cache".
4. Check Compass Pro app permissions. If any of these permissions required to use your device's features are disenabled, Compass Pro might not work.
5. Uninstall and reinstall Compass Pro. If nothing else has worked, completely uninstall Compass Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Compass Pro not working

2. Fix Compass Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Compass Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Compass Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Compass Pro may not be able to connect to the Internet when running in the background.