Contact Compass Customer Service

Why chat with our AI Compass Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Compass.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Do not use this Compass when under the influence of any drugs!Easy to use! (And very helpful when you need a compass and didn't bring one with you!)Very well thought out and seamless.

2. Would be nice if it rattled through the compass directions as it was rotated.Does what it says.

3. No amount of shaking phone at start up if punching other buttons would release needle.

4. One star is left for further enhancement like the spot coordinates taking...that seems also useful to meDownloaded the version with ads.

5. The bubble level is an added bonusNot alot of use where I live - but it's good with an OS map to see where I am in relation to places of interest.

6. Just wish it had grid lines to match up on a topo map.Does what it says on the tin.

7. Just as simple and reliable as pure compass could be.

8. Have experienced the app in harsh conditions outdoors and it appeared to be helpful.

9. Use this Compass found my way back to the hallway.

10. Z3 phone works with two other compasses.

11. It even seems to be accurate in my magnetic case.

1. Fix Compass Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Compass: Restarting the app will resolve most errors.
2. Update the Compass App. Here is how:
   1. On Android goto PlayStore » Search for "Compass" » Open Compass » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Compass » click "UPDATE".
3. Clear Compass app cache: Clearing cached data will force your app to retrieve the latest data directly from Compass servers.
   1. On Android, goto Settings » Apps » Select "Compass" » click Storage » click "Clear Cache".
4. Check Compass app permissions. If any of these permissions required to use your device's features are disenabled, Compass might not work.
5. Uninstall and reinstall Compass. If nothing else has worked, completely uninstall Compass then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Compass not working

2. Fix Compass Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Compass be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Compass not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Compass may not be able to connect to the Internet when running in the background.