Contact FaceLapse Customer Service

Why should I report an Issue with FaceLapse - timelapse selfie?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Appzz to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I'm very disappointed as her bithday is tomorrow and my plan is ruined.I wanted to create a time lapse selfie and out of all the ones ive tried this one works the best.Seems to work ok, would like the option to have more then one project going though, as i want to do both kids.. i couldnt find that..Every single time I click the green check to save a picture, it says it's stopping the app.

2. It's impossible to make face lapse with many pictures when it crashes down from time to timeI wanted to make a facelapse video for my daughter's 16th birthday and spent a significant amount of time doing it only to not be able to upload it to Instagram.

3. Please kindly fix these issues.Export/backup doesn't work - bought a new phone but when exporting a backup from my old phone, the Zip file is always corrupt.Auto face detection is bad.

4. Crash for no reason.Keeps crashing and kicking you out of the app before you can even get startedI had 6 months of photos and not is all goneIt crashed every 5 mins, the mask was not controllable.

5. But the app keeps stopping and crashes after I add every picture from gallery, hence unable to continue editing.

6. Sometimes cannot change date taken, it changes back to original date displayed.

7. Great app, easy to use.

8. Ads after every manual adjustment.

1. Fix FaceLapse Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FaceLapse: Restarting the app will resolve most errors.
2. Update the FaceLapse App. Here is how:
   1. On Android goto PlayStore » Search for "FaceLapse" » Open FaceLapse - timelapse selfie » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FaceLapse » click "UPDATE".
3. Clear FaceLapse - timelapse selfie app cache: Clearing cached data will force your app to retrieve the latest data directly from FaceLapse servers.
   1. On Android, goto Settings » Apps » Select "FaceLapse - timelapse selfie" » click Storage » click "Clear Cache".
4. Check FaceLapse app permissions. If any of these permissions required to use your device's features are disenabled, FaceLapse might not work.
5. Uninstall and reinstall FaceLapse. If nothing else has worked, completely uninstall FaceLapse then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FaceLapse not working

2. Fix FaceLapse Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FaceLapse be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FaceLapse not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FaceLapse may not be able to connect to the Internet when running in the background.