Contact 1LIVE Customer Service

Why should I report an Issue with 1LIVE?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Westdeutscher Rundfunk to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Stream the best music shows, like DJ Session, Plan B, Fiehe, Moving or the 1LIVE Music Specials - whenever you want to hear them. • Experience entertainment, excitement and deeptalk with our podcasts and comedy series.

2. Presented by your favorite hosts, you get the best music, the funniest comedies, the latest news, the most popular podcasts, radio and music shows 24/7.

3. The app gives you direct access to "Dance Hits", "Top Hits", "Hip Hop & R'n'B", "Rock Hits", a "Chillout" stream and the "Mix of the Week", a specially curated selection of music on regularly changing themes.

4. Subscribe to your favourite shows now and never miss “O-Ton-Charts” or an episode of "1LIVE DJ Session".

5. Stream your favorite radio stations 1LIVE and 1LIVE DIGGI live.

6. Stream 1LIVE – your number one for the "Sektor" – now live or where and whenever you want!

7. Enjoy your individual 1LIVE program in "Meins" whenever you want - even offline and without an internet connection. Do you like the app?

8. Subscribe to your favorite series and get notified when there's a new episode of "Intimbereich" or "99 Problems mit Felix Lobrecht," for example.

9. Personalize your traffic jam show, your weather or listen to the latest news to always be well informed.

10. Our messenger is your direct line to 1LIVE.

11. Laugh at the funniest comedy series, even if you missed an episode.

1. Manchmal wechselt es auch plötzlich von normalen 1live zu 1live Krimi und keine Ahnung wie man dann zum normalen einslive zurückkehren kann."Rewind" ist ein tolles Feature, aber ich vermisse eine Sleep-Funktion!! Höre gerne Radio im Bett und wache dann meistens nach 1-2 Stunden wieder auf, weil die App noch plärrt...App gefällt mir auch wenn sie ein bisschen zu bunt / unübersichtlich ist.

2. Mixture of accurate actualities, old and new music.Absolutely killer, could run a whole pre and housparty with this station! And just all the bangers during the day!Dis radio station ist dankeTerrible battery consumptionTolle App, aber schade, dass immernoch Chromecast unterstützt fehlt.Jedesmal wenn ich eine Benachrichtigung kriege springt die app plötzlich an und spielt laut Musik.

3. Bug Report: wenn man die App im Hintergrund auf und den Player pausiert hat, geht zum Beispiel nach einem Telefonat der Player immer kurz an und spielt Musik.Nicht zu verwenden da die App sich viel zu oft in kurzer Zeit aufhängt bzw zu oft Verbindungsabbrüche hat.

4. Ein Chromechast feature zum streamen auf dem Fernseher fehlt noch falls ihr Developers langweile haben solltet :)Die App ist viel besser als die Vorgängerversion.

5. My favorite station.

1. Fix 1LIVE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 1LIVE: Restarting the app will resolve most errors.
2. Update the 1LIVE App. Here is how:
   1. On Android goto PlayStore » Search for "1LIVE" » Open 1LIVE » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 1LIVE » click "UPDATE".
3. Clear 1LIVE app cache: Clearing cached data will force your app to retrieve the latest data directly from 1LIVE servers.
   1. On Android, goto Settings » Apps » Select "1LIVE" » click Storage » click "Clear Cache".
4. Check 1LIVE app permissions. If any of these permissions required to use your device's features are disenabled, 1LIVE might not work.
5. Uninstall and reinstall 1LIVE. If nothing else has worked, completely uninstall 1LIVE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 1LIVE not working

2. Fix 1LIVE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 1LIVE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 1LIVE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 1LIVE may not be able to connect to the Internet when running in the background.