Contact TV Cast Customer Service

Why should I report an Issue with TV Cast for Sony TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 2kit consulting to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Total bs.Waste of time, never works, even paid the extra few quid for premium, connects to tv but cannot play any videos, you just get "buffering" then "connection error" waste of time, total rip off, avoid, avoid AVOID!How do you select subtitles and audio track? I tried to watch a video that had 2 audio languages and subtitles and I could not see the subtitles and choose the audio track.

2. Nothing more than a waste of timeworst app ever! couldnt watch a thing! had both my phone & tv connected to the same wifi, same IP & everything just as instructed, yet everytime I click the app on my tv it disconnects from the wifi! waste of time, waste of data downloading this horrible app & the other app reccomended for my device via the FAQ.

3. Downloaded to be able to my Sony TV and followed the step only to find out you can only cast media from within the Sony Video & TV cast app.

4. In other words, the app messes up the TV's Closed Captions.Really bad application, it's not intuitive and even when you figure out how to use it, it doesn't work.

5. This is the second time this has happened! last time was w/ my older tv and my older phone, thought maybe upgrading would help; yet here I am👹excellent app but a problem with CC(Closed Captions).

6. While trying to watch a single YouTube video, the app forced me to watch an ad before the video would play.

7. After getting connected on the same IP, the video player in the TV just kept buffering no matter how long we left it.

8. When I go back to watch local TV channels, the closed captions on the TV disappear and the only way to see the closed captions is to unplug the TV and plug it back in.

9. It does not allow you to cast from other apps on your device.

10. Does not even give me the cast option! Not happy with paying for an app that does not work.This app is a trainwreck.

11. I followed the instructions, after entering the IP on the TV screen it does nothing, it stays 'red' which is the sign of not connected.

1. Fix TV Cast Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TV Cast: Restarting the app will resolve most errors.
2. Update the TV Cast App. Here is how:
   1. On Android goto PlayStore » Search for "TV Cast" » Open TV Cast for Sony TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TV Cast » click "UPDATE".
3. Clear TV Cast for Sony TV app cache: Clearing cached data will force your app to retrieve the latest data directly from TV Cast servers.
   1. On Android, goto Settings » Apps » Select "TV Cast for Sony TV" » click Storage » click "Clear Cache".
4. Check TV Cast app permissions. If any of these permissions required to use your device's features are disenabled, TV Cast might not work.
5. Uninstall and reinstall TV Cast. If nothing else has worked, completely uninstall TV Cast then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TV Cast not working

2. Fix TV Cast Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TV Cast be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TV Cast not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TV Cast may not be able to connect to the Internet when running in the background.