Published by REWE Markt GmbH on Jul 31, 2024

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Why should I report an Issue with REWE - Online Supermarkt?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of REWE Markt GmbH to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About REWE - Online Supermarkt

1. Um dir beim Einkauf in deinem REWE Markt alle Vorteile, wie PAYBACK Punkte, App Coupons oder Treuepunkte zu sichern, musst du nur den Code aus deiner REWE App an der Kasse scannen.

2. Mit ihr kannst du aktuelle Angebote und Prospekte entdecken, mit Coupons sparen, deinen REWE Markt finden, PAYBACK Vorteile nutzen, eine Einkaufsliste erstellen und die Rezeptwelt entdecken.

3. Mit deiner REWE App hast du alle PAYBACK Vorteile immer griffbereit und kannst mit den REWE Bonus Coupons sogar zusätzlich punkten.

4. Scanne beim Einkauf in deinem REWE Markt an der Kasse deine REWE App und schon ist dein digitaler Kassenzettel in der App unter "Meine Einkäufe" verfügbar – auch per E-Mail!

5. Entdecke jeden Montag neue exklusive Coupons in deiner REWE App und spare noch mehr auf deinen Einkauf!

6. Natürlich kannst du auch mobil beim REWE Lieferservice oder Abholservice bestellen.

7. Erstelle ab jetzt lieber ganz bequem eine digitale Einkaufsliste mit deiner REWE App und geh noch entspannter einkaufen.

8. Entdecke eine große Auswahl an Angeboten für Produkte wie frisches Obst und Gemüse, Fleisch- und Wurstwaren, Käse, Desserts, Milchprodukte, Tiefkühlprodukte und vieles mehr - perfekt für den Wocheneinkauf oder ein Picknick.

9. Bestelle frische Lebensmittel online beim REWE Lieferservice oder REWE Abholservice.

10. Egal ob frisches Obst und Gemüse, Getränke oder Tiefkühlprodukte: Unser Lieferservice bringt dein Essen mit gekühlten Lieferwagen und so kommen deine Lebensmittel stets frisch bei dir an.

11. Mit unseren regelmäßig wechselnden Angeboten und Prospekten kannst du beim Einkaufen noch mehr Geld sparen.

REWE Customer Insights

1. I do this every time, but the Rewe app does not save my Payback account and says for security reasons it needs to log me out.Not able to scan REWE code on the Kasse.

2. Glad it works for others, but for me it is worse than useless.The latest update moved the most important functionality - displaying the bar code needed to collect points - to a tiny red square, with no caption, at the right bottom of the page.

3. We come to REWE only 2-3 times a year when we happen to drive through Deutchland, because we like the variety Czech shops often lack, so it'd be really nice to see you're mor inclusive to 'fans' like we are :)The app might be nice in principle, but every now and then it just logs me out, which is incredibly annoying.eBon interface is not working since yesterday.

4. I was unable to figure this out in real time while standing at the cash desk, so I ended up using the formidable Payback app to at least display the Payback barcode.

5. Instead of a list you need to search from left to right on a lagging scroll to look for offers for produce and extra payback points.

6. Please go back to the list where you could see active coupons, this is a very non-user friendly update.Sad there is no English, supermarkets in CZ do exactly the same thing, ignoring large numbers of immigrants and tourists that don't speak language well.

7. Then it wouldn't accept my telephone number, saying I should not input letters or special characters (I only inputted numbers.) Now it says "Bestellung nicht möglich" although payment was authorized.

8. Turning off wifi seems to "fix" this.Hello. For some time the app loged me out from my Payback account.

9. Also, the Rewe app keeps telling me that my Payback account was "not linked", even though it is.

10. Nice to have: Suggestions for shopping list of previously bought products.My experience with this app just gets worse and worse.

11. First it wouldn't save my billing address, to which support said : enter your billing address.

Steps to Troubleshoot & Fix REWE Issues

1. Fix REWE Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart REWE: Restarting the app will resolve most errors.
  2. Update the REWE App. Here is how:
    1. On Android goto PlayStore » Search for "REWE" » Open REWE - Online Supermarkt » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for REWE » click "UPDATE".
  3. Clear REWE - Online Supermarkt app cache: Clearing cached data will force your app to retrieve the latest data directly from REWE servers.
    1. On Android, goto Settings » Apps » Select "REWE - Online Supermarkt" » click Storage » click "Clear Cache".
  4. Check REWE app permissions. If any of these permissions required to use your device's features are disenabled, REWE might not work.
  5. Uninstall and reinstall REWE. If nothing else has worked, completely uninstall REWE then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing REWE not working


2. Fix REWE Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make REWE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to REWE not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, REWE may not be able to connect to the Internet when running in the background.

Reported Issues

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