Published by Takeaway.com

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Why should I report an Issue with LIEFERHELD | Order Food?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Takeaway.com to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact LIEFERHELD | Order Food image 1 contact LIEFERHELD | Order Food image 2

LIEFERHELD | Order Food Customer Insights

1. Fortunately there are many other apps which has better / more responsive support at least, example of good experience with support was with Wolt.Hi team, i know all the apps are now integrated under one application lieferando.

2. Since they AR always on top, even when closedIt was a great app until lieferando came in without a warning, now the prices went up and you do not have the ability to just round up to the minimum amout of money that needs to be paid for a delivery.

3. Work on quality of your app instead.app lets me go through the whole ordering process, throws an useless error message and I have to google that the restaurant is closed tonight.

4. I ordered via phone.I would give the app full points for its built and easy use, however, recently, i discovered that in spite of having over 500 loyalty points, when it comes to actually redeeming the points for some offer, i get to see only 15 points when in reality i have redeemed only 2 offers so far.

5. Edit because of the comment I just got: The first thing I did was send an email about this (even before contacting support), so it shows how your app support works and how much you actually check the feedback you get (i.e. you don't check it).

6. Its just utter garbage compared to the older version of the app.Terrible experience overall, especially after being taken over by Lieferando.de. I have problems in ever other order.

7. It seems like the app wouldn't want me to use the points to actually avail some goodies/offers, disappointing!!!App was looking good, running great.

8. i will be using pizza.de or foodora from now onLieferheld doesn't allow users to register with non-german phone number (or to simply not add a phone number).

9. turns out this restaurant doesn't deliver "that far"...guess, that's why the app wanted my device's location! to pick restaurants not delivering to me.

10. All in all, definitly a good choice for the student who wants something for dinner.after lieferando bought them, they rebuilt the app, and it's pretty bad from a usability perspective.

11. I've had few issues, mainly when an order shows that it will be delived within 45 min, and after few minutes (30 min) later its turns into 1 hours then 2 hours.

Steps to Troubleshoot & Fix LIEFERHELD | Order Food Issues

1. Fix LIEFERHELD | Order Food Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart LIEFERHELD | Order Food: Restarting the app will resolve most errors.
  2. Update the LIEFERHELD | Order Food App. Here is how:
    1. On Android goto PlayStore » Search for "LIEFERHELD | Order Food" » Open LIEFERHELD | Order Food » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LIEFERHELD | Order Food » click "UPDATE".
  3. Clear LIEFERHELD | Order Food app cache: Clearing cached data will force your app to retrieve the latest data directly from LIEFERHELD | Order Food servers.
    1. On Android, goto Settings » Apps » Select "LIEFERHELD | Order Food" » click Storage » click "Clear Cache".
  4. Check LIEFERHELD | Order Food app permissions. If any of these permissions required to use your device's features are disenabled, LIEFERHELD | Order Food might not work.
  5. Uninstall and reinstall LIEFERHELD | Order Food. If nothing else has worked, completely uninstall LIEFERHELD | Order Food then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing LIEFERHELD | Order Food not working


2. Fix LIEFERHELD | Order Food Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make LIEFERHELD | Order Food be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to LIEFERHELD | Order Food not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, LIEFERHELD | Order Food may not be able to connect to the Internet when running in the background.

Reported Issues