Contact Пятёрочка Customer Service

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3. Skip support wait times and emailing back and forth. Get help immediately.

1. Laggy, laggy on any device and any internet (tested in three phones).This app always can't download data, update your profile information, load loyalty programs and their details.

2. Since the problem is clearly related to the Keycloak authorization hand-off web-APi app-API method, I tried the only thing I can do as a user — clearing the cache of mentioned web-viewers which didn't help at all.

3. And app doesn't work too.It's freaking lagging all the time with constant errors , probably because these idiots switched to Russian servers and software , also it's working over Russian sovereign Cheburnet.

4. They don't even allow users to change our personal information or delete our account in accordance with the EU GDPR Law, Article 17 (2).Can't authorize in the app using X5ID.

5. App is unusable in such state, since all I'm getting is "try again later" after successfully authorizing with X5ID.I didn't succeed in creating virtual loyalty card on my smartphone.

6. When I try activate support tell me The card is already activated another person and any information about this card not allowed for me.

7. if the app doesn't even return a meaningful error message? It just stays on "internal error", no error codes, no logs whatsoever.

8. Very laggy, often personal account not downloaded.

9. There were two errors: an inner error and an authorization error.

10. I tried five times, it almost made me crazy :( Please, fix these issues!Not possible to use.

11. Not possible to see shopping history, not possible change Cashback and other.

1. Fix Пятёрочка Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Пятёрочка: Restarting the app will resolve most errors.
2. Update the Пятёрочка App. Here is how:
   1. On Android goto PlayStore » Search for "Пятёрочка" » Open Пятёрочка » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Пятёрочка » click "UPDATE".
3. Clear Пятёрочка app cache: Clearing cached data will force your app to retrieve the latest data directly from Пятёрочка servers.
   1. On Android, goto Settings » Apps » Select "Пятёрочка" » click Storage » click "Clear Cache".
4. Check Пятёрочка app permissions. If any of these permissions required to use your device's features are disenabled, Пятёрочка might not work.
5. Uninstall and reinstall Пятёрочка. If nothing else has worked, completely uninstall Пятёрочка then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Пятёрочка not working

2. Fix Пятёрочка Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Пятёрочка be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Пятёрочка not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Пятёрочка may not be able to connect to the Internet when running in the background.