Contact Grubhub Customer Service

Why chat with our AI Grubhub Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Grubhub.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I understand the reason drivers can't open bags to check order accuracy, but when an item is wrong or missing, they only credit you a tiny portion of all the fees and then the item.

2. It is very slow to load, does not handle running in the background well, needs fast WiFi to work, the back button is glitchy, some restaurants have different page layouts and features, and order ETAs are rarely accurate for some places.

3. The app allows me to order from closed restaurants and I don't find out until the delivery time has passed and I check the status.

4. I like the convenience of the service and the app, but just like the other delivery services, they've yet to find a good answer to the issue of incorrect and missing items.

5. It took half an hour after my order was delivered to delete the message that the delivery was delivered.

6. It will also let you attempt to place an order at a closed restaurant if you add an item to your bag before closing, only to glitch out.

7. Also, you get free delivery and a discount on the service fees if you link your Amazon account.

8. Good customer service though, if you can get the contact form to load.The app have significantly improved over time, but maps still work horrible.

9. I had an error with the order that got refunded, and I tried to reorder the item.

10. And twice when drivers couldn't find my condo they just marked the food as delivered, leaving me to sort it all out and get a refund.

11. this isn't my order & I'd like a refund for the missing it.

1. Fix Grubhub Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Grubhub: Restarting the app will resolve most errors.
2. Update the Grubhub App. Here is how:
   1. On Android goto PlayStore » Search for "Grubhub" » Open Grubhub: Food Delivery » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Grubhub » click "UPDATE".
3. Clear Grubhub: Food Delivery app cache: Clearing cached data will force your app to retrieve the latest data directly from Grubhub servers.
   1. On Android, goto Settings » Apps » Select "Grubhub: Food Delivery" » click Storage » click "Clear Cache".
4. Check Grubhub app permissions. If any of these permissions required to use your device's features are disenabled, Grubhub might not work.
5. Uninstall and reinstall Grubhub. If nothing else has worked, completely uninstall Grubhub then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Grubhub not working

2. Fix Grubhub Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Grubhub be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Grubhub not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Grubhub may not be able to connect to the Internet when running in the background.