Contact LFI Customer Service

Why should I report an Issue with LFI - Leica Fotografie Int.?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LFI - Leica Fotografie International GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Besides that, it would be nice if users could set a specific Mastershot catalog to open default or if the app remembered this, since i only look in one subcategory and the app seems to open random galleries each time it's started.Quality from Leica, as alwaysGreat content but the app is slow, storage heavy compsred to most other photography , magazine apps.

2. 😒 Scrolling the magazine one page at a time (and not returning to where i left off) is unacceptable.Slow and useless.

3. 👍 The previous version had problems when unfolded and now it just worksIt's slow and laggy when scrolling.Great photography and interesting articles but frustratingly slow even on a fast phone with fast wifi.

4. Not as slow as before to load blog content and magazines are available.Works beautifully now, on my Galaxy Fold, after the April 2020 update.

5. Takes forever to show any content, and If I try to browse it is extremely slow.Performance has improved over the past updates.

6. However, there does not appear to be any way to move around the magazine except one page at a time.

7. The table of contents is not live, there are no bookmarks, I cannot scroll or page between articles or return to where I left off if I exit the app.

8. Yes, i know users can choose Mastershots => M, but i mean more specific sorted by exact lenses and/or cameras.

9. I would rather just go to the website.I think it would be nice with a third tab [Equipment] so users could browse images sorted by the equipment that was used.

10. I intalled the Android app to read the digital version of the magazine.

11. Really want to be able to use this app and consume, but I've had it installed for a long time and every time I think "I'll try again" it disappointing.

1. Fix LFI Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart LFI: Restarting the app will resolve most errors.
2. Update the LFI App. Here is how:
   1. On Android goto PlayStore » Search for "LFI" » Open LFI - Leica Fotografie Int. » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LFI » click "UPDATE".
3. Clear LFI - Leica Fotografie Int. app cache: Clearing cached data will force your app to retrieve the latest data directly from LFI servers.
   1. On Android, goto Settings » Apps » Select "LFI - Leica Fotografie Int." » click Storage » click "Clear Cache".
4. Check LFI app permissions. If any of these permissions required to use your device's features are disenabled, LFI might not work.
5. Uninstall and reinstall LFI. If nothing else has worked, completely uninstall LFI then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing LFI not working

2. Fix LFI Server issues & Internet Connection

1. Check network connection: An unstable Internet will make LFI be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to LFI not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, LFI may not be able to connect to the Internet when running in the background.