Published by Gothaer Krankenversicherung AG on Oct 9, 2024

Report an issue with Gothaer Gesundheit.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Gothaer Gesundheit?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Gothaer Krankenversicherung AG to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Gothaer Gesundheit Customer Insights

1. Das macht das Leben Ihrer Mitarbeiter auch miserabel, wenn sie die Rezepte entziffern müssen! Tut mir leid, ich wollte eigentlich die vorige Bewertung editieren, und das habe ich gemacht, trotzdem hat der Google Store die noch mal getrennt geschickt.Rechnungseinreichung in aktueller Version nicht nutzbar, da nach fotografieren des ersten Belegs die app sofort crasht.

2. Wenn der in der Apotheke oder beim Arzt drauf gedruckte Text nicht sehr deutlich ist, muss man sich unglaublich viel mühe machen, damit der am Ende lesbar ist.

3. Rezepte für Betäubungsmittel sind kaum zu schaffen, egal wie ich belichte (Sonnenlicht, Led, Blitz etc.) Das "Auto Leveling" wird viel zu agressiv verwendet bei der automatischen Bearbeitung.

4. It did not tell me to install the new v3 app! The new version looks absolutely identical, and, of course, does not remember any previous bills or doctors.Useless application.

5. It freze when it takes photos on the invoices.very intuitive Handling when submitting invoicesAs bad as the first app a disastereinfach und sicherSehr gutDas Abfotografieren funktioniert grausam.

6. Why was it necessary to create a new app with version 3, and deprecate the previous version 2.5? The previous app just told me that it's unavailable and I need to wait.

7. Zuletzt im Dezember ging das noch einwandfrei.

Steps to Troubleshoot & Fix Gothaer Gesundheit Issues

1. Fix Gothaer Gesundheit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Gothaer Gesundheit: Restarting the app will resolve most errors.
  2. Update the Gothaer Gesundheit App. Here is how:
    1. On Android goto PlayStore » Search for "Gothaer Gesundheit" » Open Gothaer Gesundheit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gothaer Gesundheit » click "UPDATE".
  3. Clear Gothaer Gesundheit app cache: Clearing cached data will force your app to retrieve the latest data directly from Gothaer Gesundheit servers.
    1. On Android, goto Settings » Apps » Select "Gothaer Gesundheit" » click Storage » click "Clear Cache".
  4. Check Gothaer Gesundheit app permissions. If any of these permissions required to use your device's features are disenabled, Gothaer Gesundheit might not work.
  5. Uninstall and reinstall Gothaer Gesundheit. If nothing else has worked, completely uninstall Gothaer Gesundheit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Gothaer Gesundheit not working


2. Fix Gothaer Gesundheit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Gothaer Gesundheit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Gothaer Gesundheit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Gothaer Gesundheit may not be able to connect to the Internet when running in the background.

Reported Issues