Contact Nebula Customer Service

Why should I report an Issue with Nebula Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zyxel Communications Corp. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. A few more features would be nice but it lets us do a bunch inside the app, without having to open up our laptopsNeeds more information in the app (such as channels the APs are using, which band the wireless clients are using, the wifi bandwidth etc).

2. Update: Thanks for the quick response, where can I send a response to obtain the apk? Symptom at the moment is: login page refreshes and the ends at same page as before, nothing filled in the fields.

3. All I want is to connect two machines via a wireless bridge using nwa55axe and I'm confronted with all this.

4. My only downside is that I am now unable to change the upload and download limit of available ssids, either on the app or the web console of nebula.

5. Online registration of me and the devices - Really!Older versions were difficult when changing sites, but that seems to be the past now.

6. The newest update is a degradation from my point of view.Love the new design, easy to navigate.

7. Average at best, would consider other vendors if regular mobile management is required.Used to be better.

8. Needs option to stay logged in perpetually given the phone itself is secure.

9. At the moment I do not have 2fa turned on.App functions broadly speaking, but it logs you out very frequently and 2fa is a pain to use.

10. It is also on the Nebula webpage (mobile webpages are poor).So confusing.

11. Other brands show this information in their apps.

1. Fix Nebula Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Nebula: Restarting the app will resolve most errors.
2. Update the Nebula App. Here is how:
   1. On Android goto PlayStore » Search for "Nebula" » Open Nebula Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nebula » click "UPDATE".
3. Clear Nebula Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Nebula servers.
   1. On Android, goto Settings » Apps » Select "Nebula Mobile" » click Storage » click "Clear Cache".
4. Check Nebula app permissions. If any of these permissions required to use your device's features are disenabled, Nebula might not work.
5. Uninstall and reinstall Nebula. If nothing else has worked, completely uninstall Nebula then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Nebula not working

2. Fix Nebula Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Nebula be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Nebula not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Nebula may not be able to connect to the Internet when running in the background.