Published by 深圳市弘丰世纪科技有限公司

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Why should I report an Issue with SJ5000PLUS?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SJ5000PLUS

1. You can now control the Ambarella A7LS75 based action camera by using your smart device, such as remote viewfinder / preview / playback on SJ5000PLUS action camera.    Control action camera video, photo shooting and playback.

SJ5000PLUS Customer Insights

1. SJ5000+ doesn't work in this app and also your main app SJCam app also doesn't support that old camera.

2. Looks like a dummy app, doesn't works anything.this app does not work with any device regardless of brandUseless app.

3. Camera connection is not recognized.I wish there should be an option for zero 🌟😫😫 my one star is just for writing this comment.

4. They set it up to purposely not work so you would use their other useless app.App not woring on android oreo.

5. What a shame.Can't connect at all and no update on the software...No point.

Steps to Troubleshoot & Fix SJ5000PLUS Issues

1. Fix SJ5000PLUS Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SJ5000PLUS: Restarting the app will resolve most errors.
  2. Update the SJ5000PLUS App. Here is how:
    1. On Android goto PlayStore » Search for "SJ5000PLUS" » Open SJ5000PLUS » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SJ5000PLUS » click "UPDATE".
  3. Clear SJ5000PLUS app cache: Clearing cached data will force your app to retrieve the latest data directly from SJ5000PLUS servers.
    1. On Android, goto Settings » Apps » Select "SJ5000PLUS" » click Storage » click "Clear Cache".
  4. Check SJ5000PLUS app permissions. If any of these permissions required to use your device's features are disenabled, SJ5000PLUS might not work.
  5. Uninstall and reinstall SJ5000PLUS. If nothing else has worked, completely uninstall SJ5000PLUS then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SJ5000PLUS not working


2. Fix SJ5000PLUS Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SJ5000PLUS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SJ5000PLUS not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SJ5000PLUS may not be able to connect to the Internet when running in the background.

Reported Issues