Published by Swiss International Air Lines Ltd.

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Why should I report an Issue with SWISS Kids?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Swiss International Air Lines Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

SWISS Kids Customer Insights

Steps to Troubleshoot & Fix SWISS Kids Issues

1. Fix SWISS Kids Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SWISS Kids: Restarting the app will resolve most errors.
  2. Update the SWISS Kids App. Here is how:
    1. On Android goto PlayStore » Search for "SWISS Kids" » Open SWISS Kids » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SWISS Kids » click "UPDATE".
  3. Clear SWISS Kids app cache: Clearing cached data will force your app to retrieve the latest data directly from SWISS Kids servers.
    1. On Android, goto Settings » Apps » Select "SWISS Kids" » click Storage » click "Clear Cache".
  4. Check SWISS Kids app permissions. If any of these permissions required to use your device's features are disenabled, SWISS Kids might not work.
  5. Uninstall and reinstall SWISS Kids. If nothing else has worked, completely uninstall SWISS Kids then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SWISS Kids not working


2. Fix SWISS Kids Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SWISS Kids be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SWISS Kids not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SWISS Kids may not be able to connect to the Internet when running in the background.

Reported Issues

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