Published by Yardi Systems on Feb 15, 2024

Report an issue with Apartment Search.
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Why should I report an Issue with Apartment Search by RentCafe?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Yardi Systems to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Apartment Search by RentCafe image 1 contact Apartment Search by RentCafe image 2

About Apartment Search by RentCafe

1. Download the free RentCafe app to search for apartments for rent throughout the U. S. , to quickly spot all available rentals near your location thanks to the built-in GPS search feature, then use the intuitive filters to narrow down your search, and save your favorites to return to them later, when you’re ready to make a move. • Look for apartments for rent anywhere in the U. S. • Filter your search by rental types, no. • Get the most reliable information: see real-time availability, accurate rent ranges & specials, no. of units available by floorplan – all rentals are updated daily!

2. The RentCafe app is the perfect companion for your apartment hunt – and the safest way to search: all apartments are listed by reputable property managers!

3. Are you already a resident on a RentCafe property?

4. Looking for an apartment for rent?

5. Make sure you also download the dedicated RentCafe Resident app to submit maintenance requests, manage your resident account, and pay your rent on the go (selected properties only).

Apartment Search Customer Insights

1. right now it just says "starting from" and stating that they offer up 4 bedroomsI like this app it's convenient and easy to pay my rent on time without late charges.This app is pretty good for portal search list of rental listings.This app and Aspen Falls apartments took my money.

2. Why else would the industry use this program? It has to be good, but with advanced breaking in all security from hotel rooms, government files to misjudgedudgment of bank quota numbers by customer serv reps, most break-ins are visible, & the invisible break-ins are worse than the visible & invisible together.its a good app but you need to put the price of the bedrooms.

3. Kept both fees and are still advertising it as available at original price.. I filed complaints with every agency, BBB, attorney general, housing authority.. and I'm not done! I'm a veteran on SSDI.

4. The Chris the manager of the apartments told me he would refund if he didn't have the apartment in time.

5. It doesn't even allow you to pick more than one type of Rental, you have to pick Apartment, Home, Condo...but you can't view all 3 if you're interested in it.

6. Their only intentions is to keep your application fees..The application should not be used until Computer Programmer checks out hacked or virus possibility.

7. Also when it pulls up every Available rental the area you're interested in, it doesn't LIST them.

8. If I go to the internet to their site and works fine but the app sucks not worth your timeAspen falls apts had me use this app to put an application fee down.

9. There is no way to contact the apps merchant services, DO NOT TRUST THEM! I'm sick with MS and now bedbound and they stole money I couldn't afford to lose.

10. You shouldn't even get one star or be allowed to be a merchant.None of the property information is accurate during the search results.

11. Then I started to search and the wheel just spins and Spins and Spins and Spins for at least seven or eight minutes and I just stopped it.

Steps to Troubleshoot & Fix Apartment Search Issues

1. Fix Apartment Search Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Apartment Search: Restarting the app will resolve most errors.
  2. Update the Apartment Search App. Here is how:
    1. On Android goto PlayStore » Search for "Apartment Search" » Open Apartment Search by RentCafe » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Apartment Search » click "UPDATE".
  3. Clear Apartment Search by RentCafe app cache: Clearing cached data will force your app to retrieve the latest data directly from Apartment Search servers.
    1. On Android, goto Settings » Apps » Select "Apartment Search by RentCafe" » click Storage » click "Clear Cache".
  4. Check Apartment Search app permissions. If any of these permissions required to use your device's features are disenabled, Apartment Search might not work.
  5. Uninstall and reinstall Apartment Search. If nothing else has worked, completely uninstall Apartment Search then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Apartment Search not working


2. Fix Apartment Search Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Apartment Search be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Apartment Search not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Apartment Search may not be able to connect to the Internet when running in the background.

Reported Issues