Published by Startpage BV

contact Startpage Private Search Chat with our AI-based Startpage Private Search Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Startpage Private Search?



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Why chat with our AI Startpage Private Search Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Startpage Private Search.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. If your app doesn't work that well, doesn't that defeat the entire purpose of having one? I hate having to dig to find anything useful.Well, after many years of using only this app as an alternative to Google search, I am finally deleting it.

2. Great concept, shame about the execution.It's been almost a month since that this browser works on just the images search mode!!! this Browser has some problems but not worse than other Apps, as well as STARTPAGE has unique advantages that none of the other Browsers have.

3. (Anonymous Search, ghostly visit of websites, without Ads & Cookies, finds the stuffs that Google filters & also other apps never show &...ect). That's why I loved it.

4. Startpage is still useful as a browser but the workaround is to go to wikipedia and use their links at the bottom of topic pages, or click startpage search result links to out of date things and narrow the search from there.

5. I even used the banner's 'create a shortcut' button to create another in hopes it would toggle it off, but it doesn't.Good search engine and it has some decent features.

6. Half the time the results have nothing to do with the search terms I have entered, and will almost show a whole page of duplicate results.

7. It actually follows the search parameters you type in and gives you the information you're looking for without a lot of ads and assorted garbage results.

8. The mobile results page continues to take a 3rd of the results page real estate w/ a reminder to install the mobile app (which is what I am using) & doesn't go away.

9. Thanks so much 🤘🏻👍🏻✌🏼Once was better and safer than google but changes in 2019 have fouled the text search.

10. It simply doesn't work any more.I liked this app when I first used it, it was fluid and quick, but I gave up after the first few uses cos the app would continually open with a full screen suggestion to try the mobile app ( duh).

11. Also I was disappointed, as I couldn't find a way to make it a widget very easily that could replace the search bar on the Microsoft Launcher.

Steps to Troubleshoot & Fix Startpage Private Search Issues

1. Fix Startpage Private Search Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Startpage Private Search: Restarting the app will resolve most errors.
  2. Update the Startpage Private Search App. Here is how:
    1. On Android goto PlayStore » Search for "Startpage Private Search" » Open Startpage Private Search » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Startpage Private Search » click "UPDATE".
  3. Clear Startpage Private Search app cache: Clearing cached data will force your app to retrieve the latest data directly from Startpage Private Search servers.
    1. On Android, goto Settings » Apps » Select "Startpage Private Search" » click Storage » click "Clear Cache".
  4. Check Startpage Private Search app permissions. If any of these permissions required to use your device's features are disenabled, Startpage Private Search might not work.
  5. Uninstall and reinstall Startpage Private Search. If nothing else has worked, completely uninstall Startpage Private Search then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Startpage Private Search not working


2. Fix Startpage Private Search Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Startpage Private Search be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Startpage Private Search not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Startpage Private Search may not be able to connect to the Internet when running in the background.

Reported Issues

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