Published by Wireless input Inc. on Dec 12, 2023

Report an issue with XlivePro.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with XlivePro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Wireless input Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact XlivePro image 1 contact XlivePro image 2

XlivePro Customer Insights

1. - doorbell notifications are prompt - garage door opener feature is unique and works to control gate access Cons: doorbell chime on open.

2. This whole system needs lots of work to compete with the big boys.Broken more than it works When it was working I could see someone walking away from the door despite sensitivity.

3. Auto updated (despite setting it not to), and new version works again, but way buggier Edit: 10/2/2021 app has stopped working.

4. properly on my Galaxy S7App works perfectlyOnce i gave microphone permissions, app worked like a charm with no issues.

5. works ok on Apple.Having issues and app crashes on open.

6. Slow loading of videono updates in over a year! no custom motion zones and to to it off constantly crashing on my Android phone.

7. Android but at least was able to get doorbell setup with help from support.

8. Pros: - App works on both android and ios.

9. Doesn't work on 32 bit android phones / tablets.

10. I have to contaxt them every couple of weeks because the record function stops working.

11. Edit 10/15/2022: manually installed older version of app, which worked.

Steps to Troubleshoot & Fix XlivePro Issues

1. Fix XlivePro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart XlivePro: Restarting the app will resolve most errors.
  2. Update the XlivePro App. Here is how:
    1. On Android goto PlayStore » Search for "XlivePro" » Open XlivePro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for XlivePro » click "UPDATE".
  3. Clear XlivePro app cache: Clearing cached data will force your app to retrieve the latest data directly from XlivePro servers.
    1. On Android, goto Settings » Apps » Select "XlivePro" » click Storage » click "Clear Cache".
  4. Check XlivePro app permissions. If any of these permissions required to use your device's features are disenabled, XlivePro might not work.
  5. Uninstall and reinstall XlivePro. If nothing else has worked, completely uninstall XlivePro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing XlivePro not working


2. Fix XlivePro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make XlivePro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to XlivePro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, XlivePro may not be able to connect to the Internet when running in the background.

Reported Issues