Published by WhatsApp Inc. on Feb 27, 2024

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Why should I report an Issue with WhatsApp Messenger?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of WhatsApp Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact WhatsApp Messenger image 1 contact WhatsApp Messenger image 2

About WhatsApp Messenger

1. End-to-end encrypted group chats let you share messages, photos, videos and documents across mobile and desktop.

2. Your personal messages and calls to friends and family are end-to-end encrypted.

3. Use WhatsApp on your Wear OS watch to continue conversations, reply to messages, and take calls - all from your wrist.

4. And, leverage tiles and complications to easily access your chats and send voice messages. *Data charges may apply.

5. Your calls work across mobile devices using your phone’s Internet service, even on slow connections.

6. WhatsApp works across mobile and desktop even on slow connections, with no subscription fees*.

7. Status allows you to share text, photos, video and GIF updates that disappear after 24 hours.

8. It’s simple, reliable, and private, so you can easily keep in touch with your friends and family.

9. Make secure video and voice calls with up to 8 people for free*.

10. WhatsApp from Meta is a FREE messaging and video calling app.

11. Share your location with only those in your individual or group chat, and stop sharing at any time.

WhatsApp Messenger Customer Insights

1. Fail.Whatsapp has been working fine for more than 10 years now, but with the latest update during every video call, if I minimize video screen to look at my phone, my video gets paused.

2. So many issues with the app and some functionality does not work while on call like cannot flip the camera, button controls won't show up, cannot switch between self and caller view, if app goes to background and then foreground, the video shows as paused.

3. This "improvement" is a great way for whatsapp to thin out the herd and remove their pesky customers.I've been using this app for nearly a decade, and though some new useful features have been introduced throughout the years, some other features have been limited or gotten worse as well.

4. MUCH MORE time needs to be spent on the organization and user friendly aspect if it's to remain relevant in the future.Great app - A few things worth mentioning... You guys introduced a bug when sending a Photo, GIF or Video.

5. Even after closing video, reopening it from Whatsapp, turning front camera back and front again, or even disabling and enabling video call doesn't turn it on.

6. Then that got reduced to about 2 minutes, and now, with the latest updates, the video recording feature has been reduced TO 26 SECONDS.

7. When I reached out for help to remove the split screen view, I was immediately told the issue was resolved, and then the conversation was blocked.

8. I left beta thinking it could be that but the release version is also same.It used to work but these permanent updates make things worse and worse and deliver nothing useful at all.

9. Yet not everyone has been forced into the split screen view.

10. It's the app that everyone uses here so I'm stuck with it too.Would be great if it could properly transfer contacts as opposed to choosing some at complete random while aslo refusing to store new numbers.

11. Whatever text I start typing, dissapears when I go to select a Photo, GIF or Video to attach.

Steps to Troubleshoot & Fix WhatsApp Messenger Issues

1. Fix WhatsApp Messenger Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WhatsApp Messenger: Restarting the app will resolve most errors.
  2. Update the WhatsApp Messenger App. Here is how:
    1. On Android goto PlayStore » Search for "WhatsApp Messenger" » Open WhatsApp Messenger » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WhatsApp Messenger » click "UPDATE".
  3. Clear WhatsApp Messenger app cache: Clearing cached data will force your app to retrieve the latest data directly from WhatsApp Messenger servers.
    1. On Android, goto Settings » Apps » Select "WhatsApp Messenger" » click Storage » click "Clear Cache".
  4. Check WhatsApp Messenger app permissions. If any of these permissions required to use your device's features are disenabled, WhatsApp Messenger might not work.
  5. Uninstall and reinstall WhatsApp Messenger. If nothing else has worked, completely uninstall WhatsApp Messenger then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WhatsApp Messenger not working


2. Fix WhatsApp Messenger Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WhatsApp Messenger be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WhatsApp Messenger not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WhatsApp Messenger may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • secure

    — by nab 4 months ago

  • Hi. Ich want to cancel Whats app premium for Number 01786976737 in Germany. I can’t cancel with my IOS. Can you help me? Please my number to check. Thanks you.

    — by Thu ha 1 year ago

  • I can't change my number because I lost my other number that i use for my palmpay account number

    — by Joseph Mathew 1 year ago

  • Cancel speck Earth

    — by Nasirudeen Abdullahi 2 years ago

  • Dear admin.
    I have account starmaker canot log in from face book again because my face already heak can you help about connecting akun to directly with email.
    Name account : anisa
    Id akun 13298402137
    Please send me information for log in starmaker used email this id to udinbaridin@redacted. never log in from face book again.

    Best regadrs

    — by Anisa 2 years ago

  • give me admin of Streamkar Pakistani

    — by Mohammad Islam Sahidul 2 years ago

  • Βρίσκομαι στην Ελλάδα. Μου πρότειναν μέσω Facebook να πάρω δάνειο με το όνομα Paytrip. Μου είπαν να στείλω τα προσωπικά μου στοιχεία και θα μου ανοίξουν λογαριασμό στην Paytrip. Μου είπαν επίσης ότι μετά την εκταμίευση του δανείου θα μου στείλετε μια mastercard την οποία θα πληρώσω 1.698€.Βοηθειστε με παρακαλώ. Είναι αληθές;

    — by Ελένη 2 years ago

  • i did not subsvribe this is fraud, but had to log in to cancell your products please you tried to charge my social security account 29.99 i cant afford another charge , i cancelled my ca

    — by shellyrowell 2 years ago

  • Please cancel my 300 unlimited subscription because i cant pay it nxtmonth

    — by Emelania mayor alcantara 2 years ago

  • Completa

    — by Anny Aguilar 2 years ago

  • scammer told me to hook up to whatsapp, then he scammed me for money, I tried to find the account profile but couldn't see it, so could'nt change the password, so I ask that it remove all my data

    — by Karla Fox 2 years ago

  • Hye

    — by Jeffellyson 2 years ago

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