Published by Nabox Labs on Aug 15, 2024

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Why should I report an Issue with Nabox Wallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Nabox Labs to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Nabox Wallet

1. With Nabox, you can manage assets across different blockchains whether for DeFi, GameFi, NFTs, and other use cases that come up.

2. Nabox uses an asymmetric cryptographic algorithm as the basis of Nabox's DID.

3. Nabox is a cross-chain DID application built for Web3.

4. Nabox is your gateway to the multi-chain world.

5. Users use the same set of keys and public keys to manage assets and data on different blockchains.

Nabox Wallet Customer Insights

1. Try and make an exchange and can't even confirm in the wallet just crashes over and over! Also be weary of this wallet.. I'm in process of trying to get my missing tokens back, after recovering account cause app was glitching I re downloaded and installed and recovered my wallet now everything's gone.Is not working on my Galaxy A54, android 13.Good wallet software comparing with c98 or trust wallet.

2. Prices of cryptocurrency are not updated, I thought that with the new version a fix to the issue was included.After Brise wallet was delisted from Google Play Store, they claimed we can recover our tokens from Nabox Wallet.

3. The original brise wallet better user friendly.The interface is clean and supports alot of block chain.

4. Love it.Do not like not user friendly, I want to send usdt (bep20) to wallet can not figure out which is correct address.

5. Subsequently, I have been locked out of the App as the wallet doesn't recognize my password!Barely usable.

6. Uninstall then reinstall..Bad experience, connot recover any account even if your back up phrase is coreect.Great app with smooth and fast transactions.

7. I followed all the steps, saw my BRISE tokens after I imputed my passphrase.

8. I am just not sure how safe it is.I tried to open a new account, save my back up phrase.

9. Its UI is clean, readable and simple as well as UX is fast and friendly.

10. I love the interface of the app.

11. So instant delete.

Steps to Troubleshoot & Fix Nabox Wallet Issues

1. Fix Nabox Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Nabox Wallet: Restarting the app will resolve most errors.
  2. Update the Nabox Wallet App. Here is how:
    1. On Android goto PlayStore » Search for "Nabox Wallet" » Open Nabox Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nabox Wallet » click "UPDATE".
  3. Clear Nabox Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Nabox Wallet servers.
    1. On Android, goto Settings » Apps » Select "Nabox Wallet" » click Storage » click "Clear Cache".
  4. Check Nabox Wallet app permissions. If any of these permissions required to use your device's features are disenabled, Nabox Wallet might not work.
  5. Uninstall and reinstall Nabox Wallet. If nothing else has worked, completely uninstall Nabox Wallet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Nabox Wallet not working


2. Fix Nabox Wallet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Nabox Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Nabox Wallet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Nabox Wallet may not be able to connect to the Internet when running in the background.

Reported Issues