Contact Aysa Customer Service

Why should I report an Issue with Aysa?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VisualDx to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Aysa helps you screen your skin symptoms and prepare for your practitioner visit. · Symptom Checker: Use the phone's camera to take a picture of your skin concern & Aysa quickly finds symptom matches to provide personalized, helpful information about the symptoms, all while protecting your privacy. · Symptom Content and Images: Symptom content and images to help improve user awareness about them. · Equity in care: Image library has representation of all skin types, including the leading skin of color image collection. · Privacy: Aysa protects your privacy by encrypting your image as it is sent to our machine learning model and discarding it immediately after analysis.

2. Content includes materials adapted from leading textbooks, literature review articles, PubMed, the US Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and Infectious Diseases Society of America (IDSA).

3. Its curated library of more than 120,000 medical images includes every skin color and type, and what each of 200 skin conditions can look like at every stage.

4. From VisualDx, Aysa is the easy-to-use app to get personalized answers to your skin condition questions.

5. The workflow even allows you to select skin color, ensuring the best information and images possible.

6. Aysa is built on the resources of VisualDx, the award-winning clinical decision support software focused on equity in medicine for over 20 years.

7. Aysa knowledge and recommendations are based on best available evidence ordered according to standard industry protocols, interpreted by expert opinion.

8. Leading content sources are reviewed, as is medical literature in general, with ongoing targeted searches in MEDLINE and PubMed.

9. Your skin is unique; skin conditions can look different from person to person.

10. Best available evidence is evaluated by source type, statistical validity, and clinical suitability.

11. Editorial contributors and staff follow a protocol from most to least evidence: from meta-analyses and systematic reviews of randomized controlled clinical trials to cohort studies to case-control studies to case series to individual expert opinions.

1. Online I couldn't see any pictures that looked like mine! Also you can use saved/old pictures from your device from any file like messages, other apps, even photos! Lol! I am calling the app 'her' because the name 'Aysa' sounds like a girl's name to me.Was skeptical at first, used it a few times and it was pretty spot on .. Another thing really good about it is Do you have your choice of taking a picture of the skin condition or using a picture from your photo library and it just doesn't give you a random answer did the photo isn't clear enough unless you take another one or just won't give you the analysis which is good also gives you five different similar did it might also be.. it's an AP at least worth checking out..This app has been phenomenal in helping me understand a sudden rash and sifting through potential causes without having to deal with overdone, ad smothered web pages.

2. Thank you.I've used a few other Apps for the purpose of identifying different types of skin lesions and I find Aysa to be intuitive and the easiest to use.

3. Plus link to get meds..My sensitive skin reacts to many product, however, with age I have other symtoms like extremely dry, itchy spots that with the help of the Aysa App I was able to better identify and explain to my physician what was going on and what course of action to take.

4. She can really tell what is wrong with your skin! I like her so far! I really like the fact that she 'looks' at your picture, then asks questions.

5. It does get you on the track to identification.I don't usually have the urge to give out good ratings to apps but this...this is an excellent app.

6. I wish more apps were this good.First time user and it was correct.

7. The image you provide is of no consequence, what matters is your answers to their questions, that's what they base their guesses on.

8. Everyone who worked on this is a Saint, and the fact that it is free and so intuitive to use makes them doubly so.Not as precise as I expected.

9. It provides several possible conditions & some are not close to the photo.

10. When I tried to look it up describing it myself.. Google and WebMD kept pulling up cancer.. nope, not even close in the pictures.

11. If your answers are vastly contrary to the Picture, the results are contrary as well.

1. Fix Aysa Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Aysa: Restarting the app will resolve most errors.
2. Update the Aysa App. Here is how:
   1. On Android goto PlayStore » Search for "Aysa" » Open Aysa » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Aysa » click "UPDATE".
3. Clear Aysa app cache: Clearing cached data will force your app to retrieve the latest data directly from Aysa servers.
   1. On Android, goto Settings » Apps » Select "Aysa" » click Storage » click "Clear Cache".
4. Check Aysa app permissions. If any of these permissions required to use your device's features are disenabled, Aysa might not work.
5. Uninstall and reinstall Aysa. If nothing else has worked, completely uninstall Aysa then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Aysa not working

2. Fix Aysa Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Aysa be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Aysa not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Aysa may not be able to connect to the Internet when running in the background.